YOUR MISSION (The Job Description)
The Host/Hostess responsibilities include greeting guests, providing accurate wait times, and escorting customers to the dining and bar areas. For this role, the Host/Hostess should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.
THE NITTY-GRITTY (The Essential Job Duties)
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress's name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers' queries
- Assist wait staff as needed
- Ensure that items are fully stocked, and equipment is in good working condition
- Strong knowledge and consistent use of SNHD regulations and standards
- Must be able to work cooperatively and effectively in a team
- Consistently maintains clean and safe work area for self and other team members
- Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests
- Ability to communicate clearly in verbal and written English
- Maintain a clean, hygienic, and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
- Explain basic details of food dishes and beverages to guests
- Perform to high standards of excellence, execution, and cleanliness
- Always keep your active SNHD Food Handler's card with you while on property
- Report health and safety incidents and concerns directly to leadership in an accurate and timely manner
- Contribute to successful SNHD health inspections
- Monitor and ensure cleanliness of all place settings, tabletops, seats and floor
- Communicate with cashier and servers for needs and any guest service issues
- Actively participate in all scheduled required training sessions
WHAT IT TAKES (The Qualities We Look For)
- Strong communication skills, inclusive of spelling and grammar in English
- Ability to move quickly and efficiently through the dining room and potentially kitchen
- Work environment is noisy, must constantly receive and communicate information
- Ability to bend, stoop, balance, and reach-ins necessary
- Job requires lifting/carrying max weight of 30lbs
- Stand for a period of 8 to 10 hours continuously
- Knowledge of health and safety rules in a kitchen
- A team player with good communication skills
- Patient with an ability to stay positive under pressure
- Understanding of restaurant etiquette
- Experience in managing reservations
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining and bar area
MUST HAVE'S
- Current, legal and unrestricted ability to work in the United States
- High School education or equivalent
- Ability to communicate in English clearly and pleasantly with guests management/co-workers, both in person and on the telephone
- Preferred: Additional foreign language
- Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
- Ability to work a flexible schedule
This is not an exhaustive list of all responsibilities, requirements or working conditions associated with this position. Kassi Beach reserves the right to make changes to the above job description whenever necessary.
- Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
