Front Desk Agent

Holiday Inn Express Spring Hill TN - Spring Hill, TN

Full-time | Part-time

Reply to ad with resume or apply in person

Weekends and holiday availability are Mandatory

$12.00 per hour plus bonus

Looking for an individual with flexibility to work two (possibly more) 7am-3pm shifts and two 3pm-11pm (possibly more) shifts.

Job Duties Include but are not limited to:

  • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members
  • Check guests in, issue room keys, provide information on hotel services and room location
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements
  • Answer phones in a prompt and courteous manner
  • Up-sell rooms where possible to maximize hotel revenue
  • Answer, record and process all guest calls, messages, requests, questions or concerns
  • Record guest preferences in the system
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all cash and credit card transactions using established procedures
  • Issue, control and release guest safe-deposit boxes in line with hotel procedures
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Job Types: Full-time, Part-time

Salary: $12.00 /hour

Experience:

  • hotel front desk: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Additional Compensation:

  • Bonuses

Work Location:

  • One location