Full-time; 40 hours per week
Under the direction and guidance of the Manager of Admitting, the Supervisor will oversee, monitor and assist with the day to day functions of the Financial Coordinators, Patient Access Coordinators and Admitting/ED Registrars.
1. Coordinate, supervise and monitor the day to day activities of the members of all teams, including but not limited to, staffing/coverage patterns.
2. Participate with interviewing of job applicants and assist in training and development of new and existing staff.
3. Reinforce departmental policies and procedures amongst staff.
4. Ensure the delivery of the highest level of service to both internal and external customers by monitoring and providing quality assurance for all workflows and processes.
5. Maintain adequate working knowledge of payer rules/regulations with a strong focus on Medicaid programs from multiple states as well as implement and monitor work flows and processes related to payer rules/regulations to ensure compliance.
6. Offer creative solutions to work flow problems, issues or concerns.
7. Attend and participate in various meetings as well as participate and represent the department on special projects and initiatives.
8. Provide guidance and assistance to all staff, as needed and act as a conduit between staff and management.
9. Utilize the Manager to resolve issues and concerns, as needed.
10. Collaborate with the Manager to develop and implement process improvements for work flows, processes, policies, procedures and staffing.
11. Manage and maintain effective working relationship with all internal/external customers as required.
12. Ensure Financial Coordinators completes yearly Certified Application Counselor certification.
13. Work with vendors in relation to various financial products
14. Complete daily deposits for various departments throughout the hospital
15. Ability to travel to various satellite locations as needed.
16. Adhere to federal and state guidelines concerning financial assistance, programs and regulations.
17. Other duties as assigned
EDUCATION AND EXPERIENCE:
Requires a professional, service oriented individual with strong organizational skills and good judgment. An independent thinker with the ability to work under limited supervision. Strong interpersonal skills a must. Working knowledge of Managed Care payer rules/regulations. Strong Computer literacy skills,
ability to adapt to new/changing applications. High school diploma or GED required. A minimum of 2 years of supervisory experience in a healthcare setting is preferred. EPIC knowledge is a plus.