A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.
This is your opportunity to join Ashfield Engage and represent a top biotechnology company!
What’s in it for you?
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
- Exceptional company culture
What will you be doing?
- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as neededEnroll participants in educational seminars
- Provide patient support to patients enrolled in Patient Support Programs
- Collect demographic data and disposition for product, sample and literature fulfillment
- Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
- Possess effective organizational skills, including working on multiple projects simultaneously
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
What do you need for this position?
- Current US healthcare professional license: RN
- Excellent verbal, written and listening communication skills
- Competency with a computer keyboard and mouse
- Competency with Call Center Telephone Technology
- Pleasant telephone manner
- Ability to work both independently from your home office
- Fluent English/Spanish written and verbal skills
Job Type: Full-time
Pay: $36.00 per hour
Standard shift:
Supplemental schedule:
Weekly schedule:
- Monday to Friday
- No weekends
Application Question(s):
- The hourly rate for this role is $36/hr, does this work for you?
Experience:
- Technology: 2 years (Required)
License/Certification:
Work Location: Remote
