Telephone Surveyor/Scheduler/Receptionist (part-time or full-time)

ADM Associates, Inc. - Reno, NV3.0

Full-time

Job Title: Telephone Surveyor/Scheduler/Receptionist (part-time or full-time)

Location: ADM Associates, Inc., 417 West Plumb Lane, Reno, NV 89509

Job Description:

ADM is a professional service corporation providing energy efficiency program evaluation and research for electric and gas utilities and other clients across North America. Our evaluations are a critical aspect of energy efficiency program design and implementation. We collaborate continually with clients and program implementation contractors to achieve real-time, transparent program evaluations for clients. Our deep collaborative approach contributes to successful programs that decrease ratepayer energy bills while also achieving environmental goals such as deferring fossil fuel power plant projects.

ADM Associates, Inc. (ADM) is seeking candidates for a part-time or full-time position of Telephone Surveyor, Scheduler, and Receptionist. The successful candidate will schedule appointments with electric and gas utility customers, conduct surveys over the phone, and provide part-time office receptionist services. The majority of the work schedule will be telephone activities including scheduling appointments and surveying customers.

Our ideal candidate for the Telephone Surveyor/Scheduler/Receptionist position has exceptional professionalism with respect to clients, colleagues, and electric and gas utility customers. Additionally, our ideal candidate will live within the city limits of Reno. This candidate should also have strong Microsoft Office skills (Windows, Excel, Outlook, and Word) and should be able to perform the following tasks:

  • Part-time reception desk duties, including professionally greeting visitors, receiving phone calls, and efficiently routing/transferring callers to colleagues.
  • Scheduling appointments on behalf of ADM field staff (engineers and technicians).
  • Logistical planning and decision making to ensure efficient dispatch of field staff.
  • Contacting utility customers to conduct telephone surveys regarding energy efficient equipment installation, energy use habits, and program satisfaction.
  • Tracking survey completions online.
  • Working productively and placing 100+ calls if working a full-day (8 hour) shift.
  • Professional and efficient data entry.

The ideal candidate will possess the following:

  • Must have a high school degree or equivalent; college degree is a plus.
  • Must be fully proficient with the Microsoft Windows, Excel, Outlook, and Word.
  • Must have strong oral and written communication skills; prefer strong interviewing and research skills.
  • Must have excellent customer service skills.
  • Bilingual or multi-lingual is a plus.

Compensation is approximately $15 per hour.

ADM is an equal opportunity employer.

Only candidates who submit an application, resume and cover letter through our company website will be considered for the position. Please use the link below.

Please apply online at: http://www.admenergy.com/job_application.html

Please visit us at http://admenergy.com/

Job Types: Full-time, Part-time

Salary: $15.00 /hour

Education:

  • High school (Required)