Bakery General Manager

Sprinkles Cupcakes - Palo Alto, CA3.3

Full-timeEstimated: $73,000 - $93,000 a year
Do people tell you that you smile all the time? Are you always helping others? Do you love dessert? Does making decisions and being a leader come naturally to you? You were born to be a Sprinkles General Manager. You love people and making their day, but more than that – you are passionate about helping people be their best and leading high performing teams. You love driving your business and your team to be their best while having fun doing it.

Your Responsibilities:
Lead your team to deliver the kind of guest service that makes people smile and return and tell everyone what a great experience they had at your Sprinkles bakery.
Develop and coach your team to work together in delivering amazing guest service.
Drive your business! Analyze your results to determine what your teams should bake and frost every day, all day. Work with your teams to find new guests and get them into your bakery.
Act as a company ambassador and embody the Sprinkles values: world’s best product, exceptional guest service, innovation, community, cleanliness, and a great place to work.
Oversee and manage all areas of the store – people, guests, and business. It sounds easy, but is pretty complex as we bake and frost all day long – so you’ll move between these three areas multiple times in a day.
Create the environment – you set the tone for the behavior in your bakery - act with energy, a smile, care, integrity, honesty, and knowledge.
Work a varied schedule to ensure you see every part of the business day.

You are:
A natural leader that creates an environment in which employees aspire to great things in the way they act, think and perform their jobs.
Committed to exceptional guest service, going above and beyond, and doing whatever it takes to make the guest happy.
A neat freak who happily enforces safety and sanitary practices for food handling, general cleanliness, and maintenance of kitchen and front of house, including compliance with operational standards, company policies, federal/state/local laws, and ordinances.
A problem solver who can quickly create solutions for issues that arise.
A leader that leads by example and inspires your team to constantly be their best.
Detail-oriented and positive by nature with a natural smile that is always on.
Insert all the other good things YOU would want in a co-worker.

You have:
3-5 years of progressive management and leadership experience at premium brands.
A degree of some sort that shows us you love to learn. Hospitality or restaurant management degrees are preferred, but if you can relate psychology to cupcakes, we can’t wait to hear how.
Excellent judgment, communication skills and business acumen.
Necessary Food Handlers Certificate (store/city specific).
Cupcake juggling abilities as you work well under pressure with a smile and great personal energy as you bring your teams together - leading a busy kitchen team while leading a world class guest service team.
Good physical stamina and energy. You love being on your feet and can lift up to 25 pounds, carrying cupcake trays, cupcake batter and frosting and bags of boxed purchases. Must be able to move around the front of the bakery as you bend down for bags and reach up for cupcake trays.