Transportation Operations Manager - Commuter Accounts

Storer Transportation - San Francisco, CA3.2

Full-time
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All Storer Employees receive FULL benefits. That includes Medical, Dental, Vision, 401k, Paid Time Off, Holiday Pay and Safety Bonuses. Company offers a match to our employees 401k contribution. We believe in taking care of our drivers and employees!

Storer is a 4th generation family business! We take pride in our 67 year history of providing high quality, dependable, and safe transportation services to the communities we serve. If you're looking for long-term, stable employment... then come to Storer
The Account Manager is responsible for the successful planning, coordinating and supervising of the daily operations for Storer San Francisco’s Transportation Services Account(s). This person may serve as the main contact for a larger scale, high-end account (only) or act as the main contact for a few, smaller yet still high-end clientele contracts. There are various supervisory role openings within our accounts (as well as recently procured accounts) that need the oversight of management personnel. This person effectively plans, directs and coordinates provide passengers with fast, efficient, and safe transportation personally and/or through subordinate supervisors. They establish and promote the maintenance of a safe, accident free, and healthy work environment while ensuring compliance with local, state and federal regulations.

The Account Manager coordinates dispatching activities, communication operations, and assignment of drivers to obtain optimum use of facilities, equipment, and human resources. This person ensures the accurate recording of ridership data, bus schedule adherence, employee performance, and vehicle maintenance program oversight on their respective account.

Please see the following list for additional clarity on the duties, roles, and responsibilities of the Account Manager:

-Main liaison between Storer staff, Clientele Management & Associated staff
-Guarantees contractual requirements are met and exceeded.
-Provide leadership of their team for all services.
-Supervision of employees.
-Provide a safe, cost effective, secure, and on time transportation system for all customers.
-Provide a strong focus on customer service and client satisfaction.
Ensure operational performance goals are met.
-Work with all staff to prevent service delays, disruptions and accidents.
-Responsible for analysis of safety data and data trending and supplies this information to the client and company.
-Guarantee readiness and professionalism of all personnel.
-Monitor and ensure radio procedures and policies are followed by staff and bus operators in accordance with FCC regulations.
-Will dispatch if the need arises
-Coordinating of all service changes, including hours and new service areas.
-Administer appropriate discipline fairly and consistently.
-Ensure road supervisors are supporting bus operators.
-Establish and develop sensitivity training guides.
-Implements general policies, procedures and practices to be followed and adhered to by all personnel
-Oversees daily scheduling.
-Oversee training of new staff (drivers, dispatchers, admin, and/or customer service reps)
-Prepare specialized reports or proposals as needed.
-Maintain customer relations by investigating and responding to customer complaints and inquires.
-Ensure reporting requirements are met in a timely manner.
-Provide daily, weekly, and monthly reports to the client.
-Remain current on all pending legislation and new laws affecting transit industry (including ADA).
-Ensure all employees are properly trained and that all training programs and processes are always in an inspection ready status.
-Confirms that all transit runs are filled with well qualified operators.

Job Type: Full-time

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance

Pay Frequency:

  • Bi weekly or Twice monthly