Credit Card Portfolio Specialist, Vice President

UnionBank - San Diego, CA4.1

Full-timeEstimated: $130,000 - $170,000 a year
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

Job Summary:
The Credit Card Portfolio Manager is responsible for developing and executing direct portfolio stimulation and growth campaigns for credit and debit products. The role will support the planning, development, and implementation of portfolio growth tactics, existing customer management strategies, and the overall management of pricing initiatives and utilization promotions.

Major Responsibilities:
Portfolio Strategy and Program Management
Create portfolio management strategies to maximize portfolio growth across all customer contact points, including statements, customer service, direct/ e-mail, online/digital, and branch; collaborate with Product, Credit, Marketing, Finance, and Operations in the execution of such strategies.
Design, develop and oversee customer management programs including:
Credit line increase programs
New and dormant account activation
Account upgrade strategies
Balance build campaigns
Accountability for all credit card balance transfer programs for new and existing customers.
Portfolio Expense and Rewards Management
Accountability for portfolio yield management and pricing initiatives including seasonal promotions and utilization campaigns.
Accountability for the management of all customer rewards programs, including responsibility for rewards expense budget and reserve, pricing of offerings, promotion, and working with third party partners including fulfillment agencies.
Risk Management
Partner with credit risk to strengthen control strategies, enhancements in credit policy, and portfolio-wide analytics and reporting.
Partner closely with risk teams to identify opportunities within current credit strategies to optimize risk/reward trade-offs.

5+ years of experience in unsecured lending with focus in credit risk, marketing analytics, or portfolio analytics.
Experience in credit card lending, TRIAD, or Adaptive control strategy management preferred.
Excellent and effective oral and written communication skills.
Excellent managerial and leadership skills.
Comprehensive knowledge of Credit Services and the environmental conditions in areas where the Bank does business.
Proficient in all Bank products and services and alternative delivery channels within a retail bank.
Ability to make decisions independently and obtain maximum staff performance.
The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.