AVP Client Relations

Parallon - Nashville, TN3.3

Full-timeEstimated: $85,000 - $120,000 a year

SHIFT: No Weekends

SCHEDULE: Full-time

Are you looking for a career with a mission driven organization? Do you have strong leadership skills? Are you interested in working on the business side of healthcare? Parallon is now seeking an Associate Vice President (AVP) Client Relations to work in our Nashville Shared Service Center (SSC). Now is the time for you to join a team of motivated individuals working to improve the lives of our patients. Ideal candidates will have a passion for our purpose: "To serve and enable those who care for and improve human life in their community." Sound like you? Apply today.

At HCA Healthcare, you have options. Create a customizable health insurance plan that will best suit your family’s lifestyle. Choose from the medical, vision, and dental plans that you need. You can also take advantage of unique employee benefits such as the Employee Stock Purchase Plan (ESPP), Tuition Reimbursement, Consumer Discounts, Student Loan repayment, and our matching 401(k).

As an AVP Client Relations, you will function as the liaison for a defined set of HCA facilities and as the first point of contact for all Parallon-related activities. You will coordinate operations and related activities between the facilities and the SSC, which could include Patient access, traditional business office functions, HIM, credentialing and any other services the facilities receive from the SSC.

What you will do in this role:
Assume a lead role for innovation, knowledge sharing and leading practice identification within the SSC and among peer group
Develop/ adhere to specific objectives and performance standards as defined by Corporate CRM and SSC leadership in each area related area of responsibility
Identify process improvement or synergy opportunities and oversee/coordinate implementation with Facility CFOs and any other potential stakeholders
Assist Facility CFO’s in understanding both front-office and back-office metrics, tools, and reports. Facilitate a monthly onsite meeting to review the MOR.
Proactively monitor key metrics for all Parallon service lines for assigned facilities to identify process issues/improvements. Facilitate monthly onsite meetings to review performance reporting in all areas of scope, and with the applicable facility executives in addition to the CFO
Coordinate and promote implementation and monitoring of standard masterfiles, processes, reporting and education programs
Coordinate initiatives across facilities to ensure standardization and sharing of best practices, including being a champion for the Patient Experience process and related technology activities

Bachelor’s Degree in Business or Health Care related field
Master’s Degree Preferred (MHA or MBA) or CPA preferred
Minimum ten years’ experience in Revenue Cycle Operations in a hospital setting preferred
Multi-hospital or Centralized Business Office Setting preferred experience
Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare, has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.

If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. If you are highly qualified, you will hear from one of our managers. We are actively interviewing so apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.