Director of Clinical Services/Regional Risk Manager

Commonwealth of Massachusetts - Danvers, MA (30+ days ago)3.9

The Department of Developmental Services (DDS) is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members.

The Director of Clinical Services/Regional Risk Manager functions as a senior level manager, providing direction, support and oversight to a variety of clinical services within the Region. This position oversees all clinical, programmatic and administrative aspects of the Department of Developmental Services (DDS) risk management and incident reporting system for the Northeast Region. This entails developing, maintaining and enhancing systems in place to assure the appropriate identification and review of individuals at risk served by DDS. At any given time, there are approximately 200 risk management plans in the region requiring monitoring and oversight. Oversees the incident reporting system Home and Community Services Information System (HCSIS), including assuring that appropriate individual actions are taken and that data is aggregated and analyzed in order to identify patterns and trends. The position involves significant clinical consultation to DDS Area staff as well as providers regarding individuals at risk.

The Director of Clinical Services/Regional Risk Manager supervises the Regional Evaluation and Assessment for Community Habilitation (REACH) Team, which provides direct clinical support to the entire region including our provider network through consultation and training. Provides direction, guidance and support to the Area Office clinical staff regarding Departmental policies, procedures and protocol relevant to clinical practice and is available at the request of the Area Director for consultation on complex clinical cases. The Director of Clinical Services/Regional Risk Manager also oversees the Medication Administration Program (MAP) and is the liaison with Tewksbury State Hospital. Supervises the Regional Intake and Eligibility Team, ensuring compliance with Departmental regulations and protocols in regard to eligibility appeals and will advise the Regional Director and Central Office on the status of such cases. Responsible for recruitment and training of all members of the Intake and Eligibility Team and ensures that Eligibility Team members are conversant with the latest professional literature and practice guidelines related to the assessment and diagnosis of intellectual disability and related developmental disabilities. Functions as the Region’s coordinator of the Massachusetts Comprehensive Assessment Profile (MASSCAP) assessment and prioritization and advises the Regional Director on compliance with Departmental standards and protocol in regard to the MASSCAP process and provides periodic training on the MASSCAP assessment process as needed.

The Director of Clinical Services/Regional Risk Manager is a member of the Regional Management Team and reports directly to the Regional Director.

Total Compensation

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your total compensation, including:

75% state paid medical insurance premium
Reasonable Dental and Vision Plans
Flexible Spending Account and Dependent Care Assistance programs
Low cost basic and optional life insurance
Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
11 paid holidays per year and competitive Sick, Vacation and Personal Time
Tuition Benefit for employee and spouse at state colleges and universities
Long-Term Disability and Extended Illness program participation options
Incentive-based Wellness Programs
Professional Development and Continuing Education opportunities
Qualified Employer for Public Service Student Loan Forgiveness Program

Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. In addition, Chapter 234 of the Acts of 2014, An Act Requiring National Background Checks, requires the Department of Developmental Services to conduct fingerprint-based check of the state and national criminal history databases on the recommended candidate. For more information please visit: and

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

For Concerns or questions about this position you may call Employment and Staffing at 978-774-5000 ext 161


First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Preferred Qualifications:
A Masters Degree in a human services related field and 10 or more years of clinical experience and background. Proven expertise in a formal clinical discipline is highly desirable to meet the operational needs of this position.