When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers. Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States.
Job Summary (Purpose):
The National Account Representative position acts as the primary operations contact for assigned National Account customers on all aspects of the account. The position provides an expert level of customer service to address customer concerns quickly and effectively. Customer issues must be identified, tracked, and followed through on until a resolution is reached.
The ability to develop strong relationships, primarily over the phone and via e-mail, with the appropriate contacts at their assigned accounts. This relationship will help solidify the customer’s commitment to AmeriGas.
Superior organizational abilities are required of the National Account Representative, as they will work with numerous accounts, each of which will have multiple locations serviced by various AmeriGas offices.
The ability to work through numerous, coinciding tasks while remaining organized and professional.
Excellent communication skills are needed to keep our customers, Districts and the various departments we work with all properly aligned.
Duties and Responsibilities:
Drive customer satisfaction to retain and expand the current customer base by regularly reviewing account set up in SAP, reacting quickly to customer issues and providing solutions that exceed expectations.
Drive customer satisfaction by providing accurate information and reporting to customers and customer stakeholders.
Drive data quality and accurate billing by monitoring customer metrics on a regular basis and remediating issues quickly.
Manage price changes and pricing communications for assigned accounts accurately and effectively.
Drive clear communication by partnering with Field Operations and other stakeholders on specific customer contractual obligations and jointly resolving customer issues.
Adhere to a high level of personal organization and professionalism when dealing with customers, vendors and partners.
Knowledge, Skills and Abilities:
Strong knowledge of the Microsoft Office suite, particularly MS Excel.
SAP knowledge a plus
Excellent customer service skills and relationship building abilities
Strong organization skills combined with the ability to handle multiple tasks and ever-changing priorities.
Ability to effectively communicate with both internal and external customers over the phone and e-mail
Proven ability in using sound judgment when making business decisions
Ability to work well independently as well as within a team environment
Education and Experience Required:
Bachelor’s degree in a related field
1 to 3 years of customer service experience