Systems Engineer III

Visual Edge IT - Abilene, TX


Role and Responsibilities

The Systems Engineer represents Visual Edge IT and is responsible for designing infrastructures, implementing and supporting technology solutions utilizing server technologies, virtualization, backup and disaster recovery, and assorted network solutions. The Systems Engineer provides pre-sales support and ongoing support for all existing and future Netwise Resources customers. The Systems Engineer works closely with the sales team to assess both existing and potential computer network environments and makes recommendations requiring high-level engineering. The Systems Engineer will manage multiple projects with conflicting time periods and will be expected to make the best decisions on behalf of Visual Edge IT. The ideal candidate is a professional, has solid work ethics, high integrity, works well independently in a managed services environment, has a strong desire to continue learning, and provides technical leadership to the team and organization.

Technical Responsibilities include:

  • Serve as the lead on complex technical issues and opportunities
  • Resolve conflicts involving scheduling, resources, or technical issues
  • Advise clients on systems efficiency needs and upgrades as well as any potential weaknesses
  • Deliver and support high level solutions using industry leading enterprise technologies including servers, storage solutions, switches, routers, firewalls, and wireless access systems
  • Perform complex troubleshooting and resolution for systems at different enterprise levels, serving as escalation point for issues as necessary
  • Document, track and troubleshoot tickets as needed to evaluate and assess technical risks, adherence to standards, and progress according to Service Level Agreements (SLA’s)
  • Manage support tickets and use team resources to ensure client satisfaction
  • Provide training, mentorship, and support professional development of fellow engineers
  • Represent Netwise Resources professionally to all interested parties including customers, prospects, and outside vendor partners
  • Exhibit sensitivity and awareness of the specific needs of customers, business partners, and technical services team members supervised

Sales Support Responsibilities

  • Review service offerings and coverages with customers to ensure needs are met
  • Provide high-end support for the sales team for complex issues and opportunities
  • Create technical standard scopes of work relating to hardware, software and services for proposals
  • Coordinate technical services activities during the sales cycle by working closely with sales team to deliver content for proposals

Preferred Technical Certifications

· Microsoft Server certifications

· Professional Level Network Certifications


  • Bachelor's degree in Computer Technology or Information Systems, or equivalent combination of education and experience
  • Minimum 5 years full-time experience working for a Managed Service Provider
  • Valid Driver License

Skills and Abilities

  • Excellent written and verbal communication skill
  • Excellent presentation, organizational and planning skills
  • Strong conflict resolution skills
  • Strong interpersonal and relationship building skills
  • Strong passion for customer service
  • Process oriented, with great attention to detail

Preferred Skills

  • 3+ years of network management experience
  • 5+ years of Managed Service Provider experience

Physical Demands

While performing the responsibilities of the job, the employee is often required to sit, talk, listen, use their hands and fingers, and type on a computer. Vision abilities required by this job including driving, and reading. Lifting requirements up to 40 lbs.

Work Environment

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed. Netwise Resources, Inc. reserves the right to modify all elements of this position, including but not limited to responsibilities, requirements, skills and abilities, physical demands, work environment and compensation in whole or in part at any time.

Job Type: Full-time

Salary: $60,000.00 to $70,000.00 /year


  • Managed Service Provider: 5 years (Preferred)
  • Network Management: 3 years (Preferred)
  • Server Management: 5 years (Preferred)


  • Abilene, TX (Required)


  • Driver's (Preferred)

Work Location:

  • One location

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts