Full Job Description
Ask us about our $1000 Sign On Bonus!
AAA Central Penn is looking for a Roadside Assistance Driver to join our fleet!
No experience necessary-we will train you!
16-25 hours a week, you pick the day/shift that works best for you!
Earn PTO and Personal time
Part-Time employees can contribute to the 401k plan!
Free AAA membership
Discounts on car batteries, travel, and other AAA products!
“Employee Focused, Member Driven”
AAA Central Penn is looking for a customer service-oriented AAA Service Technician to join our Automotive team. Under the supervision of the Fleet Supervisor, you will provide roadside assistance and resolve associated issues, all with the ultimate focus of getting customers back “On-The-Go”.
This role is considered Essential Duty Personnel and is required to work as scheduled, regardless of weather conditions.
What you will do:
Provide positive customer experiences, demonstrating the appropriate level of urgency, discipline, empathy, and professionalism in every situation.
Independently makes appropriate decisions and applies company policies, procedures, and AAA Quality Standards.
Performs AAA Roadside Assistance to include: on-scene evaluation and diagnosis, vehicle entry, changing flat tires, delivering fuel, and resolving minor mechanical issues when practical (replacing a fuse, removing hanging mufflers, freeing stuck parking brakes, etc.).
Performs AAA battery service in accordance to established policies and procedures to include: testing vehicle current drain, battery and charging system condition, preparing a vehicle for battery installation, installing replacement battery, explaining the warranty, and completing the necessary documentation.
Determine appropriate service for the customer, explain service options, and build awareness of all AAACP products and services.
Maintains assigned vehicle including onboard supplies and materials, inspecting the conditions of tools and equipment, digital onboard systems, and safety equipment daily. Promptly notifies the supervisor if any defects, problems, or concerns are identified.
Perform all job duties according to company policies and safety procedures. Wears all required Personal Protective Equipment (PPE) to ensure safe operations and performance of role.
You have the following experience:
A high school diploma or GED is required. Previous experience with automotive repair or roadside assistance is helpful.
Customer service skills: understands and anticipates customers’ needs and expectations, and strives to exceed those expectations. Uses exemplary customer relations and interpersonal skills in resolving problems, dealing with emotions, and demonstrating a positive, caring attitude during each interaction.
Active listening skills: listens to, interprets, understands, and processes verbal information. Asks probing questions for clarity to ensure that all key information is accurately obtained and/or conveyed.
Problem-solving skills: analyzes information, identifies alternatives, and makes sound logical decisions.
For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance, we have over 55 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy!
The selected candidate will be required to successfully complete pre-employment assessments, a criminal background check, and drug screen.
AAA Central Penn is proud to be an equal opportunity employer.