FLUENT PORTUGUESE SERVICE CENTER ASSISTANT - TEMP

RightSourcing/Client - Akron, OH

TemporaryEstimated: $25,000 - $35,000 a year
EducationSkills

Você é bilíngüe (inglês/português)? Você tem experiência no serviço ao cliente? Você mora em ou perto de Seven Hills, Ohio?RightSourcing pode estar procurando por você!

Are you bilingual (English/Portuguese)? Do you have customer service experience? Do you live in or near Seven Hills, Ohio? RightSourcing may be looking for you!

******************ADDITIONAL INFORMATION*******************.

PORTUGUESE LANGUAGE SKILLS A MUST-HAVE

DRUG SCREEN AND BACKGROUND CHECK REQUIRED

PORTUGUESE-SPEAKING SERVICE CENTER ASSISTANT

- Shift start time is between 10:30am - 11:30am

- Inbound call center for car rental, retail and travel calls

- Must be located in Seven Hills, OH office

- Not available for telecommute

- Position does not require weekend work, but may require holiday hours

- Call Center Hours of Operation: 8a -8p; Monday – Friday

PRIMARY PURPOSE

To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions

- Acts as primary liaison with customer in solving problems related to the application process and service

- Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process

- Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status

- Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system

- Assigns new claims to the appropriate claims handler

- Directs customer calls to the correct person at all locations

- Participates in and maintains a quality service culture within the Customer Service Team

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

- Performs other duties as assigned

- Supports the organization's quality program(s)

QUALIFICATIONS

Education & Licensing

High school diploma or GED required

Experience

One (1) year customer service experience required; preferably in an inbound call center

Skills & Knowledge

- Knowledgeable in plan eligibility, coverage and benefits

- Good customer service skills

- Excellent oral and written communication, including presentation skills

- PC literate, including Microsoft Office product

- Strong organizational skills

- Good interpersonal skills

- Ability to work in a team environment

- Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations

Mental

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical

Computer keyboarding, travel as required

Auditory/Visual

Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Job Type: Temporary

Experience:

  • Customer Service: 1 year (Required)

Education:

  • High school or equivalent (Required)

Location:

  • Akron, OH (Preferred)

Language:

  • PORTUGUESE (Required)

Work authorization:

  • United States (Required)

Work Location:

  • One location