Cloud Support Specialist

State Farm - Tempe, AZ3.8

Requisition ID:

Job Title:
Cloud Support Specialist

Number of Openings:

Job Category:

Employment Type:
Regular Full-Time



Tempe, AZ

Duties and Responsibilities:
  • Ensures that the technical infrastructure is sufficiently robust, scalable, and efficient to deliver the integrated services underlying the physical environment that supports the processes, resources, and operators required for developing, integrating, sustaining enterprise applications and support services
  • Addresses the day-to-day management and maintenance of infrastructure services, systems, applications, and hardware usage
  • Supports architecture, preliminary design, implementation, and infrastructure operations
  • Develops infrastructure strategy and operational policies, standards, and processes tailored to agency or department missions
  • Develops asset management processes that support the provisioning, tracking, reporting, ownership, risk, controls, and financial status of Enterprise Technology assets
  • Enables service desk, help desk, and call center development, implementation, operations, and process improvement
  • Ensures service level management through the development of processes, people, technology, and service level and operating level agreements
  • Utilizes strong business and technical knowledge of platforms/operating systems to develop and support data, databases or products
  • May be responsible for the implementation and ongoing administration of the Big Data ecosystem
  • Understands and uses software development practices to manage configuration and automate provisioning
  • Ensures infrastructure and operations security, such as network and application firewalls, authentication, identity management, and intrusion detection and prevention
  • Based on assignment, requires competencies in data center operations, infrastructure platforms, and service delivery. Technical specialties include local- and wide-area network design, servers, storage, backup, disaster recovery, continuity of operation, performance monitoring, virtualization, cloud computing, modeling, visualization, and other emerging technologies

Additional Details:
  • Job may require travel via commercial transportation and/or driving motor vehicles
  • Job may require irregular work hours and travel outside normal business hours

Statefarm is looking for highly skilled, energized Cloud Support Specialist who want to make product development on State Farm’s private cloud platforms quicker and easier for a large developer community. We realize, and hope you do too, that we are going to need your A-game and your strong technical experiences to tackle this task. In return we can offer up the opportunity to work with industry leading tools and get a behind the scenes look at what it takes to build and run a cloud platform at scale. We want a passionate person who has the desire and ability to learn new skills and brings a different perspective to our workforce. This position is for an Infrastructure Analyst with advanced knowledge of application runtime and automation of server build processes.
  • Provide service and support of the application runtime environment offerings and distributed cache on our internal Platforms

  • Understand the vision of the State Farm Internal Cloud offering and provide a modernized Distributed Cache Management System and Runtime

  • Develop a strong understanding of the Platform as a Service offering and provide vision for modernization of the technologies & capabilities offered

  • Maintain the automation of server build processes

  • Ensure scaling of the solutions for highly available systems

  • Provide guidance and communication to business consumers with applications and services running on the servers

  • Understand deployment and provisioning practices in the cloud environment

Skills desired (not all required) include:
  • Bachelor's degree in Computer Science or equivalent preferred

  • Experience with application runtime support (WebSphere, Tomcat/ TC Server, Apache, JBoss, etc.)

  • Experience developing/supporting distributed applications in a cloud

  • Experience with enabling and supporting distributed caching solutions (ex. Gemfire, Redis or Apache Geode)

  • Familiarity with data and database replication practices

  • Familiarity with in-memory database development technique

  • Experience with Linux OS

  • Passion for Automation: experience scripting and scripting tools (Puppet, Ansible, Perl, Python, etc.) Experience with server hardening practices (e.g. security)

  • Knowledge of networking - TCP/IP, Http/s, etc.

  • Some knowledge of SQL/database query language

  • Development background in J2EE and Spring frameworks

  • Strong verbal and written communication skills

  • Ability to thrive in a highly collaborative Agile team environment

  • Experience working in an Agile approach to development

This position will have an 18-month incumbency period for a lateral move and a 6-month incumbency period for a promotional opportunity (beginning on the effective date of the position) which must be met before the employee can post for any other State Farm position. The incumbency period does not affect the at-will relationship between State Farm and the employee and does not create an employment contract, nor contractual rights.

*****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity***********