Position: Customer Service Representative
Location: Easton, MD
Responsible for exhibiting Chesapeake Utilities Corporation’s Mission, Vision and Values, regarding external customers, agencies, vendors, internal departments and co-workers. This position works with all levels of the company. Responsible to assist customers in an efficient and courteous manner either by accepting payment or resolving customer inquiries. Monitor computer functions and perform data entry as assigned. Perform other duties as assigned and assist with customer service related activities for the District office. Maintain good customer relations and ensure that company and departmental procedures are followed. Keep abreast of any changes in documentation requirements, methods of payments and reconciliation of accounts and additional tasks as assigned by the District Manager.
This position will be responsible for the following duties:
Collect and reconcile cash.
Prepare daily reports and bank deposits.
Prepare work orders to be dispatched to operational personnel.
Print, reconcile and distribute reports and calculations.
Perform other related functions as assigned by the District Manager or Customer Service Manager.
Charge customer accounts for services rendered such as deliveries of propane, labor and parts.
Issue credits and adjustments when necessary.
Review figures to ensure proper accounts are being charged and billing is correct.
Reconcile daily payments that are received through the mail and cash drawers.
Reconcile all cash taken daily and prepare bank deposits.
Receive and transmit information to and from service, installation and delivery personnel.
Enter changes on customer's accounts
Prepare credit history checks for prospective customers.
Maintain customer and vendor files and store batches and reports.
Attend training seminars.
Order office and computer supplies.
Maintains good customer relations.
Interprets, monitors and implements company policies, as they pertain to customer service.
Involvement with Public Assistance Programs.
Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.
Maintains and processes deposits.
Review budgets to determine the need for increasing budget amounts.
Assist in preparation of the customer budgets.
Requires……a total commitment to Chesapeake Utilities Corporation’s Mission, Vision and Values and:
PC experience mandatory
Excellent customer contact skills. Strong organizational skills.
High school graduate or equivalent.
Detail oriented and experience in computer processing helpful. Working knowledge of basic office equipment/machines. General understanding of office procedures and good public relation skills. Operation of at PC programs (Excel, Microsoft Word)
Ability to create, customize and apply intermediate Microsoft Word and Excel skills to many variable spreadsheets and office documentation. Intermediate Windows skills required to navigate, store and apply filed folder management, and general software applications.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must have good telephone communication skills.
Ability to calculate figures and amounts such as discounts, interest, percentages.