Driver License Clerk/Examiner Trainee (Glenwood Springs)

State of Colorado Job Opportunities - Glenwood Springs, CO (30+ days ago)3.5


Department Information
This is an open continuous job announcement for the Glenwood Springs, CO Driver License Office.

You may only apply once every 30 days and your application will be good for 30 days. If you wish to remain an active candidate you will need to re-apply every 30 days.

If you are placed on an eligible list you will remain on this list for no less than 30 days; after which you will be removed from the eligible list and notified of removal. While on an eligible list you may be contacted to interview.

Why Work for Colorado?
Meaningful Service in Colorful Colorado

It's no secret that we live here because Colorado is beautiful. We are rich in natural, colorful beauty in a stunning landscape that includes the highest sand dunes in North America to 54 mountain peaks over 14,000 feet. Not only do we have one of the most unique and varied natural landscapes in the nation, we have a diverse heritage in history, lifestyle, and culture that is reflected in our devoted State of Colorado workforce.

When You Work With The State Of Colorado,
You Will Find Meaningful Work In Public Service To Colorado And Its Citizens

As the largest employer in the state, the State of Colorado offers a wealth of career opportunities. In fact, we have over 25,000 state government professional, technical and service positions within over 50 agencies. Each position makes a difference by helping people, enhancing our livelihood and making Colorado a better place to live. No other Colorado-based employer is as dynamic and nowhere in Colorado will you find so many opportunities with one employer. A career with the State of Colorado also puts you on a rich and rewarding professional path. Whether you are looking for "a stepping stone" to launch your professional life, growing a long-term career or changing career paths, you'll find jobs in dozens of fields.

Colorado Department of Revenue

The Colorado Department of Revenue (CDOR) employs approximately 1,300 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, enforcing liquor laws, and regulating gaming, horse racing, marijuana, and the auto industry and assisting the citizens of our state.
The Colorado Department of Revenue will provide quality service to our customers in fulfillment of our fiduciary and statutory responsibilities while instilling public confidence through professional and responsive employees.

At CDOR, we value:
Communication

Dedication

Ownership

Responsible Government

Our department values being effective, efficient, and elegant. That means doing the right thing, achieving the best outcome and delivering the best customer experience with each interaction.

Effective - Measure every aspect of government to be sure it's doing what it's supposed to do and to look at outcomes to judge whether our programs are successful.

Efficient - Deliver services in ways that are timely and effective including identifying waste and duplication and measure for efficiency.

Elegant - Deliver state services in a way that elevates both the state employee and the person receiving state services.

The Department of Revenue also offers:
Distinctive career advancement opportunities throughout the State system

Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, State Defined Contribution plan plus 401K and 457 plans

Medical and dental health plans

Paid life insurance

Automatic short-term (and optional long-term) disability coverage

10 paid holidays per year plus generous personal time off

ECO PASS offered at a reduced cost (in some locations)

Excellent work-life programs, such as some flexible work schedules, training opportunities and more

Division of Motor Vehicles (DMV)

The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
Description of Job

DUTIES:
The employees in these positions are in training to ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants; with the primary goal of ensuring the integrity of all documents issued to Colorado residents. These positions function as the primary point of contact to customers at the State of Colorado Driver's License facilities across the State of Colorado, and as such are considered high volume customer service related positions.

The successful person in these positions will learn to:
Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility
Verify applicant's true identity by comparing biometric and demographic data with applicant's identifying documents and statements
Review documentation submitted for proof of identification/lawful presence by the applicant
Assess authenticity of documentation by comparing applicant's statements with available data, utilizing SAVE (Systematic Alien Verification Entitlements) SSOLV (Social Security Online Verification) and PDPB (Problem Driver Pointer) system/Commercial Driver License information system
Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc...
Process computer-generated driver's license, identification documents and hearing requests. Verify eligibility for and process reinstatements
Inquire and collect donations for organ donor program and complete voter registration applications
Provide information to the public concerning statute, policy, and procedure including thorough explanation of identification requirements, requirements to obtain a certain class of license, and other information
Collect and account for money received for all documents issued (This includes maintaining a cash drawer, counting cash, and balancing receipts)
Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits
Conduct drive testing for motorcycle and standard driver's licenses as required

Successful candidates will be required to sit and stand for long periods throughout the day.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
COLORADO RESIDENCY REQUIREMENT: Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.

MINIMUM QUALIFICATIONS: One (1) year of work experience in a high volume customer service related field utilizing problem solving skills and conflict resolution techniques

SUBSTITUTIONS: College or university coursework in Business Administration, Accounting, Public Administration, or similar field may substitute for the required experience on a year-for-year basis.

PREFERRED QUALIFICATIONS AND COMPETENCIES:Preference will be given to applicants with:
Experience in a regulatory environment - A regulatory environment is one in which laws, rules, and regulations put into place by federal, state or other government entities and civilian organizations are used to monitor the behavior and actions of business activities in the public interest.
Strong interpersonal and customer service skills
Data entry skills
The ability to collaborate and work on a team
Experience and how it relates to the minimum qualifications, preferred qualifications, and any necessary special requirements must be clearly documented in your application. Your submitted application materials will reviewed to determine the top group of applicants moving forward in the selection process. Resume and cover letter are required to be submitted along with your online-application.

See resume statements will not be accepted in lieu of a complete application
Late submissions will not be accepted
Part-time experience will be prorated

NECESSARY SPECIAL REQUIREMENTS/CONDITIONS OF EMPLOYMENT:
Colorado Fingerprint-based Criminal History Record Check Requirement: At the time of onsite interview, applicants to this position are required to submit fingerprints and authorize the hiring authority to complete a fingerprint-based criminal history record check through the Colorado and Federal Bureau of Investigation; pursuant to Colorado State Law 42-1-244 C.R.S. (2015). The department may use this information to make employment decisions concerning such employees.
Applicants must be at least 21 years of age
Applicants must possess and maintain a valid unrestricted State of Colorado driver's license at the time of application (out of State Driver's Licenses will NOT be accepted)
Employees may be required to work non-traditional work hours, such as extended office hours in some locations; evenings and/or weekends to accommodate customers

Driver License Systems Certification (DLS Certification) and Basic Operator Skills Training (BOST) Requirement: Newly hired (or transferred) Driver License Clerk-Examiner Trainees are designated as "in training" for the first year in this position.

Driver License Clerk-Examiner Trainees receive Driver License Systems (DLS) training and regular DLS skills evaluations. Before completing one year in position Driver License Clerk-Examiner Trainees complete the DLS Certification assessment; a written and practical examination. Employees are required to achieve a combined average of 90% between the practical and written portions of the assessment to receive the minimum passing grade and earn DLS Certification.

Driver License Clerk-Examiner Trainees receive Basic Operator Skills Training (BOST) and regular BOST skills evaluations. Before completing one year in position Driver License Clerk-Examiner Trainees complete the BOST Certification assessment; a written and practical examination. Employees are required to achieve a score of 80% both the practical and the written portions of the BOST assessment and to successfully complete 8 shadow drives (drive tests monitored by a seasoned examiner) to achieve the minimum passing grade to earn BOST Certification.

Failure to achieve DLS and BOST Certification during the first year in position may result in removal from position and possible termination of employment.

DOR REQUIRED SKILLS & COMPETENCIES:
Competencies required for all DOR positions include excellent communications skills (both oral and written), interpersonal skills, the ability to follow written and oral instructions, the ability to multi-task, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers in an effective, efficient, and elegant manner.

The following are conditions of employment with the Colorado Department of Revenue:

1. All employees must be current with their income tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your tax records/accounts.

2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.

APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

E-MAIL ADDRESS:
All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Include a working email address on your application; one that is checked often as time sensitive correspondence WILL take place via email. Exam information or notification will take place via email; check your email frequently. Please include your current e-mail address on your application and set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

APPLICANT CHECKLIST:
Only complete applications submitted by the closing date for this announcement will be given consideration. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.

Applicants MUST submit

Cover Letter/letter of interest detailing how their experience and background address the stated minimum and preferred qualifications/competencies of the job (late submissions will not be accepted)

Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)

2) A complete Supplemental Questionnaire (Submit online as part of your application)

3) A Cover Letter with a Written Narrative. The written narrative should describe your interest in this position and specifically how your education, abilities, skills and experience relate to the requirements, responsibilities and competencies listed in the job announcement. (Attach to your online application, late submissions will not be accepted)

MINIMUM QUALIFICATIONS AND COMPARATIVE ANALYSIS:
The application will be used to determine if the applicant meets the Minimum Qualification requirements.
The application, cover letter/letter of interest, and supplemental questions are the first step in the comparative analysis process and will be used to determine whether an applicant will move on to the next step in the process. They may also be used to determine the top group to be invited for further testing, the applicant's rank or establish an eligible list.

Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications. List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. "See resume" statements will not be accepted in lieu of a properly competed application. Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants. Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.

Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (i.e. 30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit).