General Manager

15C LLC- Stevi B's pizza buffet - Kennesaw, GA (30+ days ago)


The General Manager is responsible for providing outstanding leadership. In addition, the General Manager is responsible for achieving targeted results related to Radical hospitality, sales growth, profitability, people development, management of quality/service/cleanliness standards, facility maintenance, and local store marketing. He/she will be accountable for upholding all 15C values through the creation and implementation of all training:

  • Character -You always do the right thing
  • Chemistry –* You get along well with everyone*
  • Capacity –* You are intelligent and use Common Sense Thinking at all times*
  • Cheerfulness– You are a positive person who is fun to be around
  • Competence – You are EXTRAORDINARILY good at what you do
  • Commitment –* You are reliable, accountable and have a WIT attitude*
  • Courage –* You know that you know that you know.*
  • Collaboration –* You share information easily and freely.*
  • Conflict Management –* You focus on the issue, not the person*
  • Communication –* You communicate openly and honestly with everyone*
  • Clear Goals – You set stretch targets, both personally and professionally
  • Coachable -You welcome feedback so you can be the best you can be
  • Choices – You make quality decisions every day.
  • Caring –* You work hard to make a difference for everyone around*
  • Context, not Control –* We work hard to get the context right, not control people*

QUALIFICATIONS

  • Ability to work days, nights, and weekends as necessary
  • Quick service or fast casual operations industry experience a plus
  • Ability to be proactive, self-motivated, and self-directed
  • Demonstrated leadership abilities
  • Demonstrated commitment to excellent guest service
  • Excellent interpersonal skills/demonstrated ability to be flexible and effectively work with others as a team
  • Excellent communication, organization and problem solving skills

RESPONSIBILITIES/SKILLS:

Financial

  • Communicates financial goals to the management team and employees and provides direction to achieve those goals
  • Uses proper planning and formulates realistic goals for achieving YOY financial results
  • Executes proper security and cash handling and control procedures
  • Performs or delegates weekly inventories accurately and timely
  • Performs accurate end-of-period inventories
  • Places food, produce, paper, and supply orders in a timely manner to insure proper levels are maintained at all times
  • Consistently maintains labor, food and supplies costs like an owner
  • Utilizes and maintains all reporting and tracking systems for financial results
  • Maintains high level of integrity in all financial reporting

People Development

  • Provides clear direction and leadership to all managers and employees during each shift
  • Serves as a role model to all employees and managers by setting the example and maintaining professionalism in the restaurant
  • Promotes an "Open Door Policy" in the restaurant and is accessible to all employees
  • Interviews hourly employee candidates and makes hiring decisions
  • Conducts new hire orientation and is personally involved in new employee training
  • Submits hourly employee new hire paperwork, New Hire/Change Forms, Termination Notification Forms, and bi-weekly payroll spreadsheets to Payroll and/or Human Resources in a timely manner
  • Ensures that systems, materials and people are in place to provide for quality employee training
  • Provides clear expectations to the management team through ongoing communications

Quality, Service and Cleanliness

  • Maintains all areas of the restaurant at or above all cleanliness standards or delegates responsibility to managers who are properly trained
  • Executes or delegates the completion of all systems and checklists
  • Holds managers and employees accountable for compliance with uniform and grooming standards at all times
  • Insures that all standards and procedures for recipes and food quality are consistently met
  • Insures proper sanitation procedures are adhered to at all times
  • Maintains positive relationship with local health and sanitation officials and follows up immediately on any issues
  • Insures that guests are treated in a courteous and friendly manner
  • Executes dining room management functions and guest interaction throughout shifts and holds managers accountable for doing the same
  • Maintains restaurant in like-new condition
  • Operates restaurant in a manner that displays an uncompromising attitude toward guest satisfaction

Facilities

  • Maintains equipment in proper working order
  • Insures that needed equipment and facility repairs are taken care of in a timely manner
  • Performs or delegates preventive equipment maintenance on a timely and consistent basis

Marketing

  • Executes all national and Company-sponsored marketing events and promotions
  • Is aware of and participates in local community and civic events
  • Maintains involvement in local schools and churches

General and Physical Requirements

  • Majority of job responsibilities must be performed standing or walking during typical 10-hour shift
  • Frequently walks in and around the restaurant to interact with employees and monitor customer satisfaction
  • Uses a keyboard on a daily basis to enter information into a computer
  • Must be able to lift up to 30 pounds
  • Must be capable of performing any duty, of any employee, while training or while covering staffing needs
  • Must have transportation to make bank deposits, deliver orders, or run errands as needed; driving record must be acceptable
  • Performs additional duties as assigned

Job Type: Full-time

Salary: $50,000.00 to $60,000.00 /year

Experience:

  • Pizza: 3 years
  • Fast Casual: 2 years
  • Management: 5 years

License:

  • ServSafe

Language:

  • Spanish
  • English

Required travel:

  • 50