Patient Liaison

DaVita Medical Group - Torrance, CA3.3

Job Description

Responsible for orienting new and prospective patients to Healthcare Partners (HCP) systems and services. Acts as an advocate for the patients.

Conducts Phase I of new patient orientation (Care Team concept). Assists patient with completing all HCP forms.
Assist with billing questions, concerns and complaints.
Handles cash drawer set-up, bank deposits, encounter form reconciliation and site reconciliation.
Maintains coordinated appointment schedules with Care Teams.
Conducts outreach calls, new patient survey.
Completes new patient orientation checklist.
Offers tour of the facility, coordinates introductory visits.
Assists patients with transferring to HCP or from one medical group to another.
Assists patients in resolving billing issues with HCP and outside vendors.
Assists patients in calling health plans to request medical group transfers.
Assists unassigned patients in choosing a physician.
Discusses difficult payment issues with patients.
Prints and distributes pending appointment reports to Care Team Member 2.
Serves as a resource to Care Team Member 2 on insurance benefit questions.
Ensures department compliance with HCP and department policies and procedures.
Monitors appointment availability and makes recommendations for improving access and provider productivity.
Assists the Administrator with long-range planning projects.
Manages all operations functions of the health center in the absence of the Administrator as assigned.
Provides direction, leadership and guidance to department staff.
Submits patient wait time studies.
Supervises Care Team Members in the absence of the Supervisor, Care Team.
Submits encounter forms to the Business Office daily.
Researches and resolves encounter form data entry issues.
Provides coverage for Care Team Member 1 as needed.

1 to 2 years of post-high school education or a degree from a two-year college.
Bachelor’s degree preferred.

Over 1 year and up to and including 3 years of experience in a healthcare setting.

Previous managed care and/or ambulatory care experience.
Previous supervisory experience.