Operating Effectiveness Project Manager

Cigna - Work at Home (30+ days ago)3.7


Cigna-HealthSpring is a health services company committed to helping our nation's Medicare and Medicaid beneficiaries live healthier, more active lives through personalized, affordable and easy-to-use health care solutions. This role reports into CIGNA-HealthSpring’s Operational Excellence organization. You will be responsible to lead mid- to large-sized time limited projects across CIGNA-HealthSpring, to understand and evaluate business-specific objectives, and to drive the development, delivery and adoption of solutions to address complex business needs. This will include development and maintenance of integrated work plans, monitoring progress against goals, development and maintenance of cross-functional, matrixed relationships with business and IT, timely escalation of barriers to success along with identification of potential solutions, and providing concise and timely reporting tailored to appropriate stakeholder audiences. Projects can range in content including (but not limited to) organizational realignment, compliance, total medical cost initiatives, new product implementation, new process and technology creation and rollout.

Utilizes established project and program methodology to develop project plans for assigned projects. Where the methodology is not sufficient, create and augment with new processes and establish best practices
Develops and maintains workplans that consider the priorities, key milestones, time and cost estimates, resource requirements, task sequencing and identification of tasks that may be performed concurrently to achieve objectives.
Ensures appropriate project governance and decision-making methodology are in place and adhered to.
Ensures integrity of original business case is maintained & any adjustments are communicated & understood by all key stakeholders
Ensures the timely and quality development and distribution of all deliverables for the project.
Evaluates project status and resource utilization and implements changes to improve the team's effectiveness.
Assists in maturing project management methodology, tools, and techniques
Resolves issues and determines contingency plans and triggers for risks. As needed, escalates issues to appropriate audiences including key business leaders and team members.
Partners with matrix organizations to ensure that appropriate action is taken to identify and implement initiatives.
Develops and implements communication and reporting mechanisms to maintain sponsor engagement and promote stakeholder adoption.
Ensures appropriate use of tools to track and monitor the financial performance of assigned projects
Defines and consults on measurement strategies, tools, scorecards and surveys


Technical Skills & Demonstrated Knowledge:
Demonstrated project management skills and success, including cross-organizational initiatives.
Ability to foster collaboration, value others perspectives and gain support and buy-in.
Excellent oral, written presentation and communication skills.
Ability to lead and influence in a matrixed environment is critical.
Ability to drive to results independently.
Strong analytical and problem solving skills.
Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects.

Level of Leadership:
Maintains a positive working relationship with teammates and matrix partners.
Continually strive to improve their own skills and competencies by demonstrating initiative to participate in ongoing coaching and training programs
Demonstrated ability to drive results required.
Able to influence in direct and matrix environment
Focus our organizations and processes to be customer centric and high-performance
Be a positive role model

Bachelor’s Degree preferred
three years of project management experience in related field is required.
Project Management certification required (i.e. PMI – PMP, CAPM, etc).
Experience in change management evaluation, planning and execution. ADKAR experience desired.
Six Sigma training also valued
Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects
Has proven results of building and creating new structures through the use of creativity and innovation management
Comfortable with raising questions, issues, ideas or suggestions to co-workers at all levels across all organizations.
Act with a sense of urgency to research questions or issues brought by the team. Identify the right parties or resources to resolve these issues (organizational agility). Follow up with these parties to drive resolution and provide on-going feedback to individual(s) who raised the question or issue.
Excellent communication skills - verbal and written and training, along with excellent presentation skills.
Ability to work in a matrix environment.
Aptitude to learn and apply Project Management products, services, best practices, and standards
Works well with larger groups from a wider range of organizations, as well as reporting out to senior executives.
Work both independently and in conjunction with co-workers of all levels.

Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. Need an accommodation? Email: SeeYourself@cigna.com