Senior Systems Administrator

ROCKWOOL Group - United States

Full-time
Our purpose is simple and compelling: To release the natural power of stone to enrich modern living.

ROCKWOOL products save energy and water and reduce CO2 emissions, protect buildings from the spread of fire; reduce waste; improve acoustic comfort, building performance and aesthetics; and enhance Precision Growing, thereby improving the efficiency of fresh food production.

While the stone we use may be millions of years old, what we do with it is cutting-edge. Every day, ROCKWOOL colleagues are developing and applying new technologies to release yet more potential of stone wool to enrich modern life.

Would you also be proud to enrich society like we do? now to join us as we improve modern living conditions for millions of people worldwide.

Do you have strong experience with IT Infrastructure & server operations? And would you like to become a member of a team responsible for daily operations of a global platform?

Then come join us!

This is who we are

The ROCKWOOL Group is world leader in stone wool solutions. We create sustainable solutions to protect life, assets, and the environment today and tomorrow.

Digital at ROCKWOOL is committed to delivering exceptional customer-centric digital solutions to make IT a significant business differentiator in the future. Digital is ROCKWOOL Group’s IT organization that supplies global solutions and connectivity to around 11.000 ROCKWOOL employees in more than 40 countries.

Digital is a global organization with around 200 employees of many nationalities. You will be joining a dedicated team of highly skilled and experienced colleagues who are responsible for digital innovation and architecture, service design, global implementation of projects and 3rd level operations support.

Digital has a strong customer focus and strives to stay at the cutting edge of technology.

You will be joining a dedicated team of 7 colleagues in Europe, Asia and US, with responsibilities covering operations and changes of the infrastructure services.

We are on a digital journey and you have the opportunity to join us. If you are passionate about operations and have hands-on experience from managing IT infrastructure, then ROCKWOOL is the right place to join.

We are looking for a candidate who will:
Ensure the day to day operation to ensure stable operation of all technologies

Continuous monitoring of the technologies to proactively catch any issues

Incident and Problem analysis and resolution in accordance to set SLA

Manage continual improvement initiatives within the technology area

Raise Change or Project Requests when needed

Monitor capacity and ensure capacity plans are in place for the relevant technologies

Resolve events and incidents for relevant technologies and as identified via Event and Incident Management

Establish monitoring for relevant technologies

Ensure a high level of availability of the technology

When needed participate in task force investigations of problems via root cause analysis

Secure that a disaster/recovery plan is in place for each technology area

Ensure relevant operational processes and procedures are documented and maintained for the technologies

Participate in projects

Follow guidelines and prepare documentation in all delivered solution

Customer focus in all areas at all times

REQUIRED SKILLS & EXPERIENCE

The holder of the position will be expected to have a deep knowledge within infrastructure areas, particularly in a distributed environment, along with broad experience about servers, virtualization, applications, databases, patch management etc.

High experience with most areas within: (2 - 5 Years at least)

Server operating systems
VMWare
Exchange Online
SQL
SCCM
SAN
Microsoft Skype for Business and Microsoft Teams
ITIL framework
Cloud based services i.e. Azure or AWS
You are highly self-motivated and enthusiastic, driving changes that adopt new technologies or use current technology smarter. You thrive solving complex problems, learning about new technologies, building the best solutions and communicating your ideas.
You are a team-player with strong analytical skills and focus on providing visible results. You show drive and can motivate your colleagues.
You like working in a global organization and working in virtual teams, exchanging ideas with peers and management, always respecting the viewpoint of others.
You have excellent English skills, spoken and written, international experience or background and have a good understanding of different cultures.
You are a strong person who isn’t afraid to taking full responsibility, and quickly adapt to your new role in the team.
You should expect some travel activity to our sites across the world.