Hotel Front Desk Agent

Hotel Azura - Santa Rosa, CA (30+ days ago)


Hotel Azura is Hiring!

We are looking for a clerk to cover 32 hours a week. The shifts are, Tuesday and Thursday 2pm-10pm, Saturday and Sunday 6am-2pm. No experience necessary, we will train. Hotel Azura is open 24/7, including all holidays.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

  • Ability to read and speak English proficiently and interact with guests.
  • Ability to apply good judgment at all times.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Ability to understand and follow guidelines, procedures and company standards.

MINIMUM QUALIFICATIONS

  • High School Diploma or General Education Degree

Job Description:
The front desk agent position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for assisting guests at all times, checking in and checking guests out in accordance with company guidelines and procedures. The position is also responsible for completing all necessary front office daily paperwork.

MAJOR / KEY JOB DUTIES

  • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
  • Assist guests at all times, responding to all guest requests with diligent follow through, processing reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Fully understanding of the property management system, working through all shift reports.
  • Include maintaining an organized and clean work area behind the front des

Job Type: Full-time