Responsibilities Will be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level.
Tier 2 technicians shall be responsible for responding to and resolving “IT” Service Desk tickets on a timely manner.
The persons assigned to this function will work directly with end users either remotely or at the customer’s location until the incident or request is resolved.
Will be able to perform all duties and responsibilities at the Service Desk Tier 1 position.
Provide support formal requests received through database ticketing systems, forms and a project Work Flow web- based system. The contractor shall be responsible for completing all formal requests from each systems or process.
Utilize Remedy for IT and telephone related incidents and requests. Utilize Maximo for facility support issues and work requests.
24 x 7 support may be required. May be required to work in staggered shifts of 8 hours. Requirements Experience with Remedy and Maximo
Experience with Remedy
Experience with Maximo
A minimum of five (5) years of Tier 2 help desk support experience
SaiTech, Inc. is an equal opportunity and affirmative action employer. SaiTech is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.