- High School Diploma or GED
JOB SUMMARY: This part time contractual position provides a range of public safety communications services. Responsibilities include, but not limited to, responding to various service requests from the public, including emergency and non-emergency requests, dispatching appropriate fire, emergency medical services, and law enforcement units; and receiving and responding to various radio transmissions from public safety and local government agencies. ESSENTIAL FUNCTIONS:
Provide cordial, responsive and accurate customer service.
Answer telephone for 911 emergency service requests from the public.
Answer telephone in response to non-emergency inquiries from the public and record/transmit message or respond as required.
Impact lives via telephone by providing pre-arrival instructions.
Prioritize and assign appropriate units using National Academy of Emergency Dispatch protocols.
Dispatch fire, emergency medical services, and law enforcement units utilizing computer aided dispatch (CAD) and two way radio communication.
Receive and respond to radio transmissions from public safety and local government units. Monitor safety of field units.
Coordinate and document logistics and multi-agency resource allocation.
Conform to established communications procedures.
Required to maintain a minimum of 90% on all Quality Assurance scores for protocol compliance.
Perform other public safety functions as directed by the Communications Lieutenant and/or Chief of Communications within the Department of Emergency Services.
Participate in committee"s and attend meetings in relation to the Communications Division. EDUCATION AND EXPERIENCE: Public Safety Dispatcher II - Contractual - Possession of a High School Diploma or General Education Degree (GED)
Applicants are required to possess a minimum of two (2) years of experience as a public safety dispatcher from a comparable agency.
Preferred candidates will be those which also possess specific experience and/or training in following specific communications systems is: PSSI/CAD (computer-assisted dispatch system); VESTA (911 phone system); and 700MHz radio system. General computer skills are also required.
Certificates, Licenses And Registrations:
Possession of a Class C Maryland Motor Vehicle Operator"s License (or equivalent in another state), or the ability to obtain such a license within thirty (30) days of employment.
Required Active Certifications at the time of hire:
Maryland Information Law Enforcement System/National Criminal Information Center Logon Certification CN-1
National Academies of Emergency Dispatch
National and Maryland Emergency Medical Dispatcher
National Emergency Fire Dispatcher
National Emergency Police Dispatcher
Emergency Telecommunicator Course
Course completion within one hundred eighty days of employment:
Cardiopulmonary Resuscitation certified
Health Insurance Portability and Accountability Act
Knowledge, Skills And Abilities:
Thoroughly conversant with the English language. Ability to read and understand documents such as operating and maintenance instructions and procedure manuals and effectively apply such information. Ability to prepare and maintain written logs, reports and memoranda that are legible. Ability to add, subtract, multiply, and divide in all units of measure. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and apply a variety of instructions furnished in written, oral, or schedule form. After appropriate orientation and training, ability to operate public safety radio transmitter/receiver and computer terminal. Ability to perform multiple tasks while performing at a standard established by the Division"s Quality Assurance (i.e. public, fire, emergency medical services, and law enforcement).
The following National Incident Management (NIMS) Training is required within the first year of employment.
Non-Supervisory Employees ICS 800, ICS700, ICS 100, and ICS 200 PHYSICAL REQUIREMENTS: Regularly required to sit, talk, and hear. Frequently required to use hands and fingers, handle or feel objects, tools, or controls and reach with hands and arms. Must be able to hear spoken words with or without reasonable accommodation. Specific vision capabilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus. Occasionally walk, stand, crawl or stoop. Occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 lbs. Use office equipment requiring above average degree of dexterity and have the ability to type 30 words per minute. Concentration to detail is required.
Reasonable accommodations may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Work is performed in an environmentally controlled communications facility. The noise level in the work environment is normally moderate.
$18.85 - Hour