Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting-edge mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.
Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production life-cycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose.
This role requires a wide variety of strengths and capabilities, including:
Support the day-to-day health of Digital applications, including tasks related to identifying, troubleshooting, and resolving application and data issues
Develop deep analytical thinking using root cause analysis, management communication and client relationship management in partnership with Infrastructure Support team members
Collaborate to ensure all production changes are made in accordance with lifecycle methodology and risk guidelines
Manage activities related to maintenance of the application systems that are running the daily operations of the firm
Oversight for the creation and maintenance of application Service Level Agreements, root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members
Demonstrated Level 3 Production Support experience for multiple applications in a primarily UNIX environment. Strong experience with troubleshooting Application and System issues.
Ability to lead timely issue resolution activities for critical applications in partnership with other technical resolvers from database, web service, network, storage, OS system admin, application developer, and management teams.
Demonstrated expertise with Java/J2EE technologies
Strong technical background – SME in at least two of the technologies: Middleware, Unix, DB2, Splunk, Dynatrace, WebSphere, Web Servers
3+ years of hands-on experience with Windows Power-Shell, Unix/Linux Shell Scripting, Perl, and Python in terms of managing files/data and permissions and security.
3+ years of hands-on experience with Control-M or similar DAG / Data pipeline orchestration agents.
Excellent critical thinking, verbal and written communications skills.
Ability and desire to thrive in a proactive, highly engaging, high-pressure, customer service environment.
'Customer Obsessed' mindset - preferably from technical support role
Experience working with geographically distributed and culturally diverse work-groups
General knowledge of IT infrastructure including networks, storage networks, infrastructure, load balancing, server clustering, databases and application architecture
Proven analytical skills, especially in analysis of complex IT dependencies
Ability to develop strong client relationships and to collaborate with project teams and technology partners
Familiarity of internal Chase systems, especially HPSM, ITSM, TAMS, SEAL and CMDB, ServiceNow
ITIL certification with emphasis on Service Operations is preferred
Project management experiences
Self-motivated, learn quickly and deliver results with minimal supervision
Quickly interpret customer problems and navigate through complex organizations
When you work at JPMorgan Chase& Company, you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11 annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Company we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies around the world, we want to meet you.