Full Job Description
The UT Southwestern Plano office offers pediatric patients in the northern Dallas suburbs the world-class service and world-renowned expertise of UT Southwestern Medical Center. The medical staff provide young patients and their families an unsurpassed level of care for a wide range of pediatric conditions. The Clinic Staff Coordinator position is a senior level patient facing role that delivers an excellent patient experience.\
Experience and Education
High school graduation or equivalent and two (2) years experience at the level of CSA II or equivalent performing in a patient care front office or back office environment (in areas such as admitting, insurance verification, billing, and scheduling); or Bachelor's degree in related field and six (6) months experience performing in a patient care front office or back office environment (in areas such as admitting, insurance verification, billing, and scheduling).
Maintains high level of customer service to all internal and external customers.
Functions as patient service recovery expert as needed.
Oversees performance of tasks within function of clinic (patient phone calls, check-in, check-out, billing activities, scheduling, etc.).
Provides working supervision to Clinic Staff Assistants (CSA staff) to ensure appropriate guidelines are followed.
Functions as preceptor to ensure CSA staff receive orientation to work tasks.
Creates and/or maintains templates for CSA staff functions as needed.
Provides regular feedback and training to CSA staff regarding performance.
Gives feedback to Clinic Staff Supervisor for performance reviews of CSA staff.
Ensures adherence to policies and procedures; works with Clinic Staff Supervisor by assisting in recommendations and/or implementation of changes as necessary to maintain efficient clinic.
Monitors bump list, handling of appointment cancellations, and overbooking approvals.
Orders, stocks, and maintains variety of supplies, including office supplies and forms.
Ensures integrity and availability of patient information by staff; maintains patient confidentiality in accordance with university and department policy.
Performs CSA staff duties as necessary.
Functions as liaison with other departments, offices, and divisions regarding clerical clinic functions as needed.
Participates in phone audits as necessary.
Assists Clinic Staff Supervisor with preparation of monthly quality assurance documents as required.
Gathers data for analysis and reporting.
Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
Performs other duties as assigned.
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.