Network Support Technician Project Lead

Wadena County - Wadena, MN (25 days ago)


Wadena County Network Support Technician

Wadena County is seeking applicants for the position of Network Support Technician Project Lead. This is a full time, non- supervisory, union technical support position. Grade 53; Salary, is $18.21 - $21.80 per hour, DOE. This position ensures that the County technology networks, phone systems and software are maintained and operational.

Essential Job Functions:

Provide IT support for technical issues involving workstations, mobile devices, servers and related technologies

  • Monitor, troubleshoot and maintain workstation, server and network performance and stability
  • Ensure successful completion of backup processes, virus removal processes, and other automated tasks
  • Configure and maintain windows networks
  • Liaison with vendors and internal and external resources to ensure proper completion or escalation
  • Maintain ownership of tickets until escalation or completion, notifying the client of any delays
  • Utilize Professional Services Automation tools following company best practices including real-time ticket updating
  • Stay current on IT trends and knowledge relating to this job and pursue continuing education as necessary
  • Maintain knowledge of the company products and services in order to effectively add value to new and existing customers
  • Demonstrate commitment to providing outstanding internal and external customer service
  • Configure and maintain County wireless systems
  • Network security – involving virus and malicious software prevention and removal
  • Act as Project Lead for software and hardware implementations
  • Assume additional duties as defined by supervisor and executive management
  • Implementation, deployment and operation of information systems and technology solutions for business needs.

Knowledge, skills

and abilities:

  • Strong communication skills
  • Ability to quickly learn new concepts
  • Ability to teach complex concepts to non-technical personnel
  • Practical experience in software/hardware/electronics troubleshooting skills
  • Creating day-to-day procedures for daily system operations and IT support

Minimum

Requirements:

  • 2 year technology degree and or 4 years directly related experience
  • Valid Driver’s license

Applications may be picked up at the Wadena County Courthouse Human Resources Office. For more information, please see the County website. The full job description is available upon request from the Human Resources Office. Applications are also available on the Wadena County Website at: http://mn-wadenacounty.civicplus.com/232/Employment

Completed Applications are due Thursday, October 4th, 2018 by 4:00 p.m., and may be submitted online, or mailed to: Curt Kreklau, IT Director, 415 Jefferson St. S., Wadena, MN 56482. (218) 631-7779. Wadena County is an Equal Opportunity Employer.

Job Type: Full-time

Salary: $18.21 to $21.80 /hour

Experience:

  • IT Support: 4 years (Preferred)

Education:

  • Associate (Preferred)