Nature of Work
This part-time position is a public-facing customer service position involving paraprofessional library work. The main responsibility for this position is to provide assistance to GRPL patrons around library resources and reference information. Work is performed under the general supervision of a librarian and may occasionally involve coordinating the work of other library staff. Other functions include assisting librarians with collection development, programming, presentation of programs, and creating displays.
This particular position has an emphasis on working in a youth services capacity, so applicants need to be comfortable working with children as well as adult caregivers. Applicants should enjoy engaging with the public through performing storytimes as well as leading and participating in programs and classes for youth of all ages.
This position is regularly scheduled for work at the West Leonard Branch, but will also work periodically at the Main Library, West Side Branch, Van Belkum Branch, and Yankee Clipper Branch. The base work schedule for this position is:
Mon: 4:00 pm - 8:00 pm
Tue: 2:00 pm - 8:00 pm
Thu: 10:00 am - 4:00 pm
Sat: 10:00 am- 2:00 pm
Occasionally required at Main Library:
Sun: 1:00 pm - 5:00 pm
Examples of work:
Offers welcoming, engaging, and professional customer service to our diverse public and staff.
Provides direct service to library patrons including walk-in, telephone, and electronic interactions; assists patrons with periodical, book, and database searches on computer and through inter-library loan; assists with holds on library resources; uses other basic reference tools.
Assists with planning and implementation of early childhood programs and services.
Prepares and presents early childhood programming in an engaging, entertaining manner according to GRPL's curriculum and standards and as directed.
Develops meaningful relationships with families and helps build community among program participants.
Represents GRPL at community events and outreach opportunities.
Develops bibliographies, pathfinders, and finding aids in support of Readers' Advisory and reference services.
Provides instruction to patrons in groups or individually.
Maintains the inventory of all library holdings and updates the inventory as needed.
Maintains statistics for branches and special programs.
Creates and maintains book displays; participates in programming efforts; visits schools and other agencies; and speaks to groups about library materials.
Maintains records, correspondence, inventories and other general office functions.
May be assigned to assist at different branches as necessary.
Minimum Training and Experience
Bachelor's degree or any equivalent combination of training and experience.
Previous experience in a public library is desirable, and the ability to work with staff at all levels within the library is required. Verbal fluency in English and Spanish is preferred.
Other Necessary Qualifications
Ability to work 20-24 hours per week.
Ability to work evenings and weekends.
Excellent customer service skills.
Ability to focus on the customer, be welcoming, be inclusive, enjoy learning and have fun.
Ability to conduct effective storytimes in front of varying groups and demographics.
Knowledge of early childhood learning, literacy and Every Child Ready to Read philosophies.
Knowledge of modern library methods and techniques.
Knowledge of GRPL system and services offered.
Knowledge of community, books, and authors.
Ability to operate computer terminals for reference service.
Ability to maintain library records and prepare reports.
Ability to communicate effectively with the public, to solve research problems, and provide Readers' Advisory service.
Solid understanding of electronic reading devices and platforms as well as the capability of effectively assisting patrons with basic computer issues and teaching computer classes.
Impeccable time-management and multitasking skills along with clerical and computer skills.
The employee must be able to sit or stand for extended periods of time in the performance of the duties associated with this position. Lifting objects weighing up to 50 pounds without assistance is also required. The ability to access, input, and retrieve information from a computer is essential to this position.
This position is open to the general public.
Please note the following:
Please include a cover letter and resume in pdf file format with your application. Applications that do not include these items in this format will not be considered. The cover letter should describe your interest in the work described for the position, your interest in working at GRPL, and how these interests tie in with personal or professional goals.
All communication regarding this position will be done via email. It is your responsibility to ensure that your email address is up-to-date on your account profile.
If you are submitting an application that was used for job openings in the past, please make sure your information is current before submitting for this or other opportunities.
Visit the library's jobs page for more information about this position or Grand Rapids Public Library.
All inquiries related to this posting should be directed to:
Grand Rapids Public Library
111 Library St NE
Grand Rapids, MI 49503
firstname.lastname@example.org (Please apply using this application process; do not email resume to this address)
INDEED USERS: If you are reading this on Indeed, please note that applications submitted on Indeed will not be considered. To apply for this job please follow the links on GRPL's jobs page at: