At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Human Resources develops and implements people strategies to support Wells Fargo’s business objectives. This group manages compensation and benefits, human resource service centers, systems and payroll, finance, team member relations and assistance, talent management, learning and development, and recruiting. We work together as One HR to make Wells Fargo an employer of choice. Our operating foundation is based on our ability to operate efficiently, develop HR team members, strengthen controls, and scale technology infrastructure.
Facilitate training programs for multiple businesses including Team Member Care (TMC).
Provide follow-up consultation with team members and managers once training is complete.
The incumbent will conduct general consulting to identify developmental opportunities which can be addressed through program facilitation to meet business objectives.
May facilitate functional training for mid-level managers, requiring strong subject matter expertise and advanced facilitation skills.
This role may participate and assist in the maintenance of learning programs.
Provide general consulting for facilitation and project implementation.
Support ongoing changes and provide training support on complex programs and changes.
Consult with entry/mid-level managers on training strategy to identify, assess, define and determine training and developmental needs as well as help create strategy related to learning.
Work with subject matter experts to understand, sequence, and obtain knowledge to ensure the transfer of learning exists for the team members.
On the job training in observance of successful skill transfer to the job.
Learning program delivery to include both scheduled and ad hoc on boarding, up skilling and cross-training facilitation using existing programs and materials Includes time spent in course preparation, communication to participants, logistic prep, and follow up.
Assist Learning and Development Consultants with Design and Curriculum Management in development of L&D content by providing business acumen, knowledge and expertise relative to achieving the Learning objectives and priorities.
6+ months of experience in training delivery, training facilitation, or a combination of both
Contact center experience
1+ year of training delivery and facilitation experience
Strong classroom presence and facilitation skills with a dynamic presentation style
Excellent verbal, written, and interpersonal communication skills
Ability to lead, train, and provide feedback to staff and corresponding managers
Ability to successfully use technology in the classroom
Experience with Centra tools (virtual training)
Intermediate Microsoft Office skills
Supervisory or management experience
Knowledge and understanding of adult learning principles
Ability to interact with a diverse team
Ability to work effectively in a virtual team environment
Ability to negotiate, influence, and collaborate to build successful relationships
Outstanding problem solving and decision making skills
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Ability to manage multiple small to medium sized projects simultaneously
Ability to take initiative and work independently with minimal supervision in a structured environment
Ability to manage multiple and competing priorities
Other Desired Qualifications
Strong knowledge and understanding of the Team Member Care model
Ability to travel up to 25% of the time
Flexibility to work different shifts
Willingness to work on-site at stated location on the job opening
The salary range displayed below is based on a Full-time 40 hour a week schedule.
TX-San Antonio: Min: $46,100 Mid: $64,000
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.