Performs advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning. Work involves establishing the strategic plan and goals and objectives; developing policies; reviewing guidelines, procedures, rules, and regulations; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities; and reviewing and approving budgets. Plans, assigns, and supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
For assigned programs, develops and implements guidelines, policies, and procedures to maximize program qualify, effectiveness and efficiency. Performs administrative duties to include determining program and personnel needs, development, monitoring, and completion of program reports and contract requirements, staff productivity, maintenance of program quality to meet a high compliance with state and local policies and procedures and to satisfy audit requirements. This position will have administrative oversight to various programs in the BH Division as assigned by the Director of BH.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Maintain a continual program vision and direction, promoting program growth and development to ensure BH program requirements are met.
Provide motivation, support, supervision, training, and mentoring of assigned staff and teams within the program so that staff receive the necessary support to perform their assigned job responsibilities.
Ensure organizational systems are in place and are effective in achieving the mission and goals and to meet contract and rule requirements. Develop and implement assigned BH program guidelines, policies, and procedures to maximize program quality, effectiveness, and efficiency.
Monitor Program Managers for adherence to the Center contract requirement and to ensure guidelines are followed for all levels of care, TAC, performance measures as described by DSHS, etc.
Ensure training and education is completed for Program Managers for all provision of services to include but not limited to engaging client; case management skills; skills training; provision of community resources; creation of treatment plans with realistic, obtainable, and measureable goals; proper documentation in accordance with TAC, Performance Contract, CMS guidelines, and Center Policy and Procedures.
May present BH information to Board of Trustees, center staff, and other stakeholders in verbal, electronic, and written format.
May participate in regional and state BH initiatives.
Ensure required BH reporting meets all timelines and other reporting requirements.
Regularly attends and actively participates in ELT and BOT meetings. Attends quarterly Texas Council BH Consortia meetings or sends an appropriate representative. Actively problem solves with Center leadership to maximize use of available resources.
Assist the Director of Behavioral Health with budget development.
Develops and implements review guidelines for each program area.
Communicate with staff the information that is needed for supervisors to effectively manage their teams and programs.
Assist the Director of Behavioral Health with special projects and other assigned tasks that are logical to the position.
Network with various community partners to include providers, schools, hospitals, and other community resources.
Apply the principles, techniques and procedures of Positive Coaching in order to increase collaboration and build job skills, meeting with employees on a scheduled basis, depending on the position at least monthly or quarterly to provide formal coaching.
Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 office workday or agreed upon hours 100% of the time, to ensure consistency and completeness of programs processes.
Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center.
Experience and Education
Graduation from an accredited Masters Level or Doctoral program with a degree in the mental health field
Clinical licensure as an LPC, LCSW, or Licensed Psychologist, three (3) years of Mental Health experience, two (2) years of experience in a community MHMR system monitoring and evaluating service delivery
Three (3) years of supervisory experience required.
Registration, Certification, Licensure or Other Qualifications:
Current First Aid and CPR, including AED, maintain professional license and all required annual training requirements.
Must have knowledge of causes and treatment of mental illness and related conditions.
Ability to maintain a calm and efficient demeanor during crisis situations.
Ability to organize one's time and prioritize responsibilities, which would enable one to complete all duties as, assigned.
Ability to identify and access the most viable treatment option for a variety of individuals.
Knowledge, Skills and Abilities:
Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
Ability to implement administrative procedures; to interpret rules, regulations, policies, and procedures; and, to train others. Ability to define problems, to deal with abstract and concrete variables, collect data, establish facts, and draw valid conclusions.
Knowledge of local, state, and federal laws and regulations relevant to program areas; and of the principles and practices of public administration and management.
Ability to direct and organize program activities; to establish program goals and objectives that support the strategic plan; to identify problems, evaluate alternatives, and implement effective solutions; to develop and evaluate policies and procedures; to prepare reports; to communicate effectively; and to plan, assign, and supervise the work of others.
Ability to communicate effectively, both verbally and in writing.
Work behavior must be compatible with Center value statement and Policies and Procedure Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
Ability to perform tasks effectively and efficiently.
Ability to plan and schedule work and implement directives without constant supervision.
Ability to present a professional appearance and conduct when representing the center.
Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.
Must have and maintain a valid drivers license with an insurable driving record.
Regular attendance and reliability is critical to business operations.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, postage machines, and fax machines.
Will be required to travel to other Center locations.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.