Customer Care Specialist - Environmental Sciences

Univar - Birmingham, AL (30+ days ago)3.4

It starts with great chemistry.

Univar is more than a distribution company – we’re a leading, global partner dedicated to improving quality of life for our customers through the products, expertise, and relationships that serve the world’s most essential industries. Founded in 1924, with global headquarters in Downers Grove, IL, Univar generated $8+ billion in sales in 2016 – securing the #1 market position in North America and the #2 market position in Europe.

Creating great chemistry is not just about the innovative products and services we safely deliver to customers around the world. It also takes people – people like you – and today, our worldwide team of more than 8,000 employees is helping build a company where the best people want to work. If you’re looking for an experience where your actions will make a positive difference every day, you’ve come to the right place.

If you are looking for a great opportunity for a career, look no further! We have a Full Time Customer Care Specialist Position open at our Birmingham, AL branch. We offer great benefits and great people to work with.

The position entails all customer service activities including order taking, up-sells, handling orders from beginning to end, providing a single point of contact to provide a consistent customer experience, coordinating order fulfillment, providing necessary information to customer, and problem resolution. Assist in building profitable sales by enhancing customer satisfaction and confidence. Also, as appropriate, suggests order changes/additions based on customer buying patterns and gathers market intelligence. Assist Sales & Operations department. Specifically:

Processes customer orders
Heavy phone activity – can fluctuate
Multi-Task skills to manage phones, emails, and walk-in customers in addition to the day to day tasks & assignments
Develops solutions to customer needs/opportunities
Builds and sustains long-term customer partnerships
Displays effective interpersonal & communication skills (internal/external)
Demonstrates knowledge of the company
Demonstrates understanding of company products and services
Teamwork: collaborates with team members
Understands, generally, about competitors and their services
Resolves problems/non-conformances quickly
Establishes and executes a Personal Development Plan
Understands customer's business
Completes all paperwork, reports and administrative tasks in a timely, complete and accurate manner.
Assisting in inventory management
Occasional lifting up to 50 lbs.
Receiving inbound product and pulling customer orders
Other duties may be assigned

Minimum Qualifications

High School Diploma
3 years of Customer Service Experience or Industry Experience
Proficient in Microsoft Office
Univar is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

We offer comprehensive benefits to employees including medical, dental, STD, LTD and life insurance, 401k, generous vacation and sick leave and much more.