Concierge

Hotel Bel-Air - Los Angeles, CA3.9

Full-timeEstimated: $34,000 - $44,000 a year
SkillsBenefits
Company Overview
Hotel
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.
Reference number
2018-790
Position Overview
Division & Department
Rooms - Concierge

Job Title
Concierge

Contract Type
Permanent

Position Overview
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture:

Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

The primary function of the Concierge is to assume the following job responsibilities: Coordinate and process our Guests’ requests and special demands through a large network of vendors, in accordance with policies, procedures and government laws and regulations. The Concierge has a close relationship with Travel Agents, Front Office, Bellmen and the Sales Department in order to create memorable experiences for our clientele. Provides quality service to ensure positive results reflected in LQA, AAA, Forbes standard results and guest comment cards.

Essential Functions & Physical Requirements
The ability to satisfactorily communicate in English and/or any foreign language with guests, management and co-workers to their fullest understanding.
The ability to know what activities are available in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
The ability to perform all services a guest may require, anticipate guest requests and requirements in order to satisfy them to efficiently and promptly.
The ability to ensure the proper handling of guest messages, mail, faxes, telexes, packages, flowers, etc.
The ability to work closely with the Front Desk to ensure the smooth handling of guest and patron vehicles; to ensure the efficient handling of luggage.
The ability to work closely with the Sales Department in handling of groups, VIP’s, return guests, etc. Establish rapport with frequent visitors. Keep Reservations and Front Office staff well informed about guest’s preferences.
The ability to work with the Director of Housekeeping and the Director of Engineering to rectify problems in guest rooms.
The ability to resolve guest complaints in conjunction with Assistant Managers, keeping senior management well informed as to the problems and actions taken.
The ability to maintain the Concierge desk in an orderly manner.
The ability to respond properly in any hotel emergency or safety situation.
The ability to perform other tasks or projects as assigned by hotel management and staff.
The ability to cross train in other areas of the hotel as needed to understand the overall operations of a hotel.
Operates by the principles, goals and policies of The Hotel Bel-Air Pledge. Satisfactorily communicates in English with guests, management and co-workers to their fullest understanding.
Logs requests, services, tasks, information and preferences in GoConcierge, Opera and HotSOS.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand. The employee is occasionally required to walk and use hand to finger, handle, or feel objects, tools or controls.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Qualifications and Desirables

QUALIFICATIONS REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Good computer skills including internet, Word, Excel and Emails. Great knowledge of the city, touristic venues and local restaurants. Keeping up to date with expositions and shows. Excellent English verbal and written communication skills. Ability to work under own initiative in a highly pressured environment. Team

EDUCATIONAL AND REQUIRED SKILLS:
One year certificate from college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions as well as procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commission, proportions, percentages, area circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Benefit Package
Our global success is dependent on everyone who is a part of our team. Our belief is that everyone who works here should share the rewards. For this role this will mean the following benefit package.

Medical Benefits
401k Plan
Sick Time
Complimentary Accommodations
ADA

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EOE

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

Status
Full time

Job location
Job Location
USA

Location
701 Stone Canyon Road 90077 Los Angeles
Candidate criteria
Required languages
English (Fluent)