Senior Program Manager - Store Labs

Nordstrom - Seattle, WA (30+ days ago)4.0

Senior Program Manager - Store Labs - 343917

Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value, and selection. We are looking for a skilled individual to provide valuable technical leadership in our Nordstrom Store Technology department.

At Nordstrom, providing great customer service goes beyond the selling floor. It takes a team of individuals with different talents and skills to continuously improve service and our results. Our Information Technologies division works in partnership with other areas of the Company to develop and support the business systems used throughout Nordstrom. When you join our team, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

Our team is playing a large part in revolutionizing omnichannel retail. Across technology, we design, develop, and support multiple websites, mobile applications, and systems used virtually anywhere, including our 350+ physical stores. The systems we develop must work in synergy to deliver products and services to customers when and where they want them. These platforms are ripe with opportunity and waiting for the right creative individual to help mold them into the most wonderful commerce experience our customers and salespeople could imagine – you can be a part of this.

The initial opportunity for the role will be to work with our Product Management team to develop the store lab program. These store lab environments will host multiple technologies from the legacy point of sale systems to the exciting new cutting-edge technologies we are exploring.

Work with IT partners and business teams to identify opportunities and create solutions for testing environments that achieve desired business results
Identify customers of the lab environments and develop a plan for engagement
Create a plan and design a process for intake of lab work requests
Communicate and report on all lab activities, hardware statuses, general availability and deployed code versions to all lab environments and components
Proactively work with stakeholders to create a long-term services roadmap for lab environments
Innovate: challenge convention and contribute new ideas about the lab program and operations
Coach and mentor engineers in new technologies, solutions and best practices; challenge others to make space for idea-sharing across disciplines
Perform automation, design and implementation functions for retail store technologies within lab environment domain
Use data to drive decision making
This position may be required to perform other related duties as assigned

Minimum 6+ years’ experience in software engineering, infrastructure engineering and or project management within a complex organization including design, development, and implementation experience
Familiarity with standard software development lifecycles and systems testing methodologies
Previous experience contributing to the design or operational function of technology lab environments
Previous experience working in an environment with distributed ecosystems
Demonstrated Technology Leadership in a large organization: Experience in design and deployment of technology solutions, creating strategies and/or solutions which leverage new technologies and processes
Ability to understand and influence complex system architectures
Desired areas of specialization: Infrastructures, hardware, and devices, web services, microservices, mobile, distributed ecosystems
Familiarity with Linux and Windows operating environments
Familiarity with mobile platforms (iOS, Android)
Familiarity with virtualization and container technologies (VMware, Docker, Kubernetes)
Bachelor's degree in computer science or equivalent related field experience
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes, and accessories for men, women, and children at our stores across the country. We're proud to be named to Fortune™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.

As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.

We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

: Technology
Date Posted
: 05/21/2018, 5:48:50 PM
: United States-Washington-Seattle