- High School Diploma or GED
- Time Management
- Computer Skills
- Customer Service
Provide excellent service to our customers by responding to their order concerns, researching customer inquiries, upselling, and making outbound calls as follow-up. Communicate with a variety of audiences, both within and outside the organization.
Schedule Options- Work from Home OR Onsite:
Four, 10 hour shifts - 11:30am - 10:00pm
Fri, Sat, Mon, Tues
Fri, Sat, Mon, Wed
Fri, Sat, Mon, Thurs
Five, 8 hour shifts - 1:30pm - 10:00pm
Answer incoming calls and respond to the customer’s questions and concerns regarding the order process
Research customer inquiries and enter notes in the system to facilitate assisting the customer
Complete follow up outbound calls as needed to keep customers informed
Demonstrate professionalism on all calls and emails, creating a positive image for EVINE Live
Maintain and effectively articulate a thorough knowledge and skill base for policies, procedures, and computerized information systems
Attend team meetings and ongoing training
Support other areas of the department and company as needed
Contribute to the team and the department in a positive and constructive manner
Provide a superior customer service experience to both internal and external customers
Other duties as assigned by supervisor
QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES
High School diploma or GED
Minimum six months customer service or related experience
Basic knowledge of customer service
Familiar with keyboard and basic computer skills – including using Windows based programs, navigating the Internet, and willing to learn new technologies
Excellent interpersonal skills and strong telephone etiquette, including the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner
Excellent time management and multi-tasking skills and ability to work in a fast paced environment
Professional, flexible and positive team player that is self-directed and self-motivated
Strong writing, grammar, and proofreading skills
Reliable attendance and the ability to work flexible hours including Saturdays and Sundays
In order to ensure service levels, it is essential that the individual in this role be able to work a regular and reliable schedule as provided by management.
Sr. Customer Service Representative, Executive Resolutions Rep, CS Supervisor, CS Manager
Evine is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.
The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact Evine’s Human Resources department for further direction.
This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and Evine management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.