Represents the company in a positive and professional manner while greeting visitors, answering telephone, and directing calls.
Essential Duties & Responsibilities
Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
May fax and photocopy information as needed.
Maintains current resident / patient and staff directories
May accept job applications and forwards to appropriate department.
Announces emergency codes and instructions over public address system as required.
Assists Residents, family members, and others with inquiries regarding Resident and facility information.
Performs other duties as assigned.
Minimum high school diploma or equivalent.
Exceptional customer service skills and telephone etiquette.
Physical Demands & Environment
Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift objects of 10 to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About this Organization
We focus on people. Our residents. Their lives. Their health. Their families. We are one of the largest providers of short-term and long-term health care services in the United States. Through our affiliated entities, services are provided through skilled nursing facilities in 21 states. The commitment is to provide compassionate, family oriented short-term and long-term care. Our affiliated entities focus on individualized care that respects the dignity and rights of the residents. The aim is to care for every resident the way we would care for our family members. We strive to provide residents with services designed to achieve quality care and quality of life. To reach these outcomes we subscribe to quality treatment with a combination of “caring and curing”. Select facilities provide Intravenous Therapy Services, Respiratory Therapy Services, Dementia Services and all facilities provide Rehabilitation Services.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.