Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Manager LEAD Ops Logistics & Hospitality invests in the future of Southwest’s People by leading a Team in developing the system and methodology to implement and measure the impact of Hospitality initiatives in the LEAD Building, with a primary focus on initiatives that are targeted towards Pilots and Inflight. The Manager LEAD Ops Logistics & Hospitality has strong interpersonal skills and enjoys working in a collaborative environment to support Pilots and Inflight.
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work at a Company facility at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
Invest in leadership and self-growth through participating in continuous learning and development
Develop and maintain the personnel plan for Team, covering all hiring, training, continued development, retention efforts, etc.
Provides Leadership, direction, and procedures and support required while continuing to streamline training center procedures
Understand big picture and impact with a focus on future state, while providing solutions and recommendations for issues that arise
Responsible for the oversight of daily administrative and operational needs of LEAD Center
Understand key drivers of Customer behavior, business performance, and the relationship with product KPI
Assist in ensuring that Hospitality goals are being met across departments and report updates to Leaders
Responsible for the oversight of daily administrative and operational needs in the Wings building and LEAD Center
Authors and edits departmental communication, manuals, and guides. Assure that all manuals, policy guides, and reference material is current and accurate
Assist with development of Hospitality strategy based on needs and requirements of partners
Build strong partnerships and understanding of needs with other departments and workgroups, support Leaders through collaborative relationships
Communicate Hospitality messages through multiple forums and channels (email, presentations, slides, etc.)
Execute and drive cross-departmental initiatives often as assigned by Leader
Oversee the development and implementation of initiatives that impact the Hospitality delivered to both Employees and Customers
Present and share Team strategy, plan, and initiatives with Company Leaders
Coordinate initiatives with Inflight, engagement, and facilities
Coordinate maintenance and building needs with appropriate business partners
Oversee the LEAD Event Center activities including:
the planning, organization, execution and participation in Department functions, special activities, and Culture events for internal and external Customers
Provides Leadership and direction to Team in support of the implementation, electronic publishing, and version control for new and revised Flight Operations Training content and publications
May perform other job duties as directed by Employee's Leaders
Knowledge, skills, and abilities
Skilled in time and task management. Must possess excellent follow through and excellent organizational and coordination skills
Ability to demonstrate professionalism in all aspects of the job and a positive attitude even in difficult situations. Be able to defuse and resolve difficult situations
Skilled in interpersonal communication in person, via telephone, or in writing
Ability to think strategically and understand the relationship between current actions and future consequences
Ability to write reports and business correspondence in keeping with Colleen's Bible
Ability to work well with others as part of a Team
Ability to adjust to quickly changing priorities
Ability to take initiative and work independently
Skilled in collaboration, facilitation and implementation of new concepts
Skilled in problem-solving, analytical, interpersonal, strategic, decision-making, and time management
Skilled in writing and in personal communication and public speaking Education
High School Diploma or GED
Demonstrated experience in directly or indirectly leading team(s)
Fully functioning, broad knowledge in:
Leading team initiatives
Execution in collaboration
Operation experience and/or experience working in heavily regulated environment
Coordinating and executing large events
Customer Service and/or Administration
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Must be able to work rotating shifts
Ability to work extended hours as needed
Some business travel required
Pay & Benefits:
Competitive market salary from $102,500.00 per year to $113,900.00 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
Potential for annual ProfitSharing contribution toward retirement -when Southwest profits, you profit***
Explore more Benefits you'll love:
- Pay amount doesn’t guarantee employment for any particular period of time
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.