The Customer Service Associate is part of a larger team, working in a fast-paced, customer focused environment, providing support to our Group Disability customers. Within established guidelines, the Customer Service Associate provides information to employers, policy holders, insured's and legal representatives related to their disability claim.
Responsibilities will include:
Receives, evaluates and resolves routine customer inquiries
Uses computerized system for tracking, information gathering, providing information, referrals, routine transactions and or troubleshooting
May answer product, account, policy and service inquiries, resolve problems and promote products by responding orally and or in writing
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
The Disability Contact Center is open from 8am to 8pm eastern standard time, Monday through Friday. To be considered, candidates must have the flexibility to work any shift times within those hours. Actual shift assignments will not be determined prior to hire.
This position will be located in our Group Insurance offices located in Portland, Maine or Scottsdale, Arizona.
BS degree or minimum 1 solid year of customer service experience
Excellent oral and written communication skills
Prior experience in a call center environment is a plus
Must be able to learn and retain a large amount of technical information in a relatively short period of time
Must be receptive to detailed and frequent performance feedback
Proficiency with a keyboard and Window-based applications
Proven self-motivation skills
Proven record of dependability
Ability to elicit a callers needs with speed and composure
Active listening skills
Ability to make educated, customer-focused decisions
Ability to excel in a team environment as well as work well independently
Organization and prioritization skills
Ability to think like the customer with a passion to deliver top quality service
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at email@example.com for more information about doing business with Prudential.