Engagement Manager – Operations for CSP

Learning Ally - Princeton, NJ3.2

Full-timeEstimated: $44,000 - $58,000 a year
EducationSkillsBenefits

Purpose of the Position:

Act as a liaison between Learning Ally's College Success Program and external stakeholders and other internal departments, as we seek to help BVI students thrive in higher education. The CSP Engagement Manager will work with the Director of Student Initiatives and others in the CSP team in driving support for BVI students during the transition from high school to college, primarily through increasing student engagement in all facets of the program that helps prepare these students for college. This role will also capture user feedback from the BVI community on the full breadth of our products and services, and help improve the overall experience of our BVI members by helping to define requirements, reviewing, and testing our audio eBooks, websites, playback software and other offerings. This role will have responsibility for social media and blog postings, raising awareness of the CSP nationally, and using technology to drive engagement

Since we anticipate significant changes in this role over time, the individual selected for this role will need to be flexible and fluent across a wide variety of the needs of the BVI community, and be prepared to bring the right mix of activities across marketing, advocacy/community activation, writing/blogging, and assistive technology knowledge.

Primary Position Objectives:

Increase engagement of students within all facets of the College Success Program.

  • Have or acquire extensive knowledge and experience of the BVI community and the CSP. Know the challenges faced by the students CSP is endeavoring to help.
  • Using social media, texting and other resources, improve onboarding experience and raise engagement within the curriculum, community events and mentor program.
  • Understanding CSP’s learning management platform (currently Schoology) and using Schoology to its fullest potential to drive engagement and use for reporting to states.
  • Partner with Technology, FD, and outside organizations to more fully develop an online community that helps prepare students with information, and preparation for successful college careers.
  • Work with state vocational rehabilitation agencies to increase usage and revenue for the program. Develop strong, positive working relationships with state counselors who in turn will help drive onboarding and engagement of their students.
  • Working with the data systems available, build user reports for state VR agencies and foundation reporting.
  • Leverage the existing available research and knowledge of the needs of these students to create a community that reaches a large number of these students in a way that is relevant to them.
  • Assist in building relationships with other organizations that are supporting these students to help make them aware of our community, to participate in it, and to make sure it serves a need not fulfilled elsewhere.
  • Collaborate with other departments including Education Solutions, Member Success, and Marketing to promote Learning Ally products and services within this community.
  • Engage in activities such as blog posts, calendar updates, email newsletters, photos, website updates, other outreach, and general project support as needed.

Represent the Needs of our BVI Members within Product Development

  • Build a network and/or system to capture formal and informal feedback from our BVI membership to help improve our overall products and services. Analyze, synthesize, and summarize these findings in order to identify opportunities for Learning Ally. Share and disseminate these findings across the organization in order to inspire thought on how best to capitalize on these findings.
  • Participate in user acceptance/accessibility testing efforts during each phase of the product development lifecycle for product updates and new product releases.
  • Experience in some type of project management.
  • Ability to work independently.
  • Identify, edit, and curate the content and/or training resources needed for internal team members to better be able to support our BVI membership and for our members to better be able to support themselves.

Be a strong partner

  • Foster a working environment that supports Learning Ally’s cultural values. Act as a role model and engage in discussions and feedback to ensure the intent of the culture statement is integrated into day-to-day activities, planning and communications.
  • Participate in other Learning Ally activities as required to achieve organizational goals.

Job Requirements

Education: Bachelor degree in Education, English, Marketing, Anthropology, Advertising, Communications or Business; Masters preferred.

Licenses and/or certification: None required

Work experience: 1 to 2 years related experience

Supervisory experience: None required

Specific Skills/Knowledge:

  • Proven skills in social media marketing a must
  • Proven skills in project management
  • Have or acquire extensive knowledge and experience of the BVI community and the CSP. Know the challenges faced by the students CSP is endeavoring to help.

Experience navigating educational and higher education settings with a focus on the needs of a student who is blind or visually impaired

  • Demonstrated ability to train and/or teach skills and concepts to students
  • Demonstrated ability to motivate students to take action and advocate for themselves
  • Experience cultivating online communities using social media technologies and practices
  • Business Production Software, including MS Office, Google Docs, OpenOffice, LibreOffice, etc.
  • Strong oral & written communication skills
  • Self-starter with demonstrated success in multi-tasking and collaborative environment
  • Experience in managing multiple projects and deadlines, with a definitive goal
  • Past experience with a non-profit is a plus

% Travel

< 15%

Work Conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Learning Ally Benefits:

  • Medical Insurance Benefits (Cigna)
  • Dental & Vision benefits
  • Short-term and Long-term disabilities benefits
  • Health Flexible Spending Account
  • Life Insurance Benefits
  • 401k Plan – With Organizational Matching program
  • Generous PTO Policies per calendar year

Job Type: Full-time

Education:

  • Master's (Preferred)

Location:

  • 20 Roszel Road, Princeton, NJ (Required)

Work authorization:

  • United States (Required)

Work Location:

  • One location