Systems Analyst - VID004033
Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. As the market share leader, we have operations in over 30 countries with 2600 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $800 million Product Identification Platform. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and challenging, “stretch” opportunities.
Videojet Technologies, Inc. is seeking a talented & dynamic individual to fill the position of Systems Analyst supporting the Service organization. This is an exciting opportunity to join a fast growing organization. The incumbent will be responsible for support of internal projects and implementing solutions for the Service organization to improve process efficiency, drive revenue and profit growth, and better enable the support and service of Videojet’s customers. This is achieved by supporting the Project Manager-led initiatives to support Service technology and tools enhancements, primarily leveraging Salesforce.com. Individuals in this role must have the ability to evaluate highly technical solutions and their feasibility within the Videojet IT infrastructure, good interpersonal and communication skills, and an ability to define and manage product deliverables while adhering to project timelines. The capacity to build expertise on these systems is a requirement.
Translate business requirements into technical specifications while incorporating systematic constraints and balancing cost-reward relationship
Develop new features and enhance existing features to increase the functionality of the ServiceMax & Salesforce environments
Create and modify logic-based business rules, email alerts, and process flows to support continuous improvement and increased automation initiatives
Provide technical & software support for field service department mobile users for ServiceMax, Salesforce.com, and other field applications
Develop and implement reporting mechanisms for key business metrics and provide analytical support for key business users in order to identify and capture Service growth opportunities
Provide general Salesforce support for non-mobile service department users
Develop and/or enhance Standard Work and Auditing activities revolving around data collections, data integrity, and data compliance
Assist in the set-up, on-boarding, and training of new service users and managers
Management of mobile-device imaging, deployments, and inventory/safety stock
Analysis and optimization of service systems-related operating expenses and expenditures
Inclination and ability to listen to various stakeholders (e.g. Customers, Sales, etc.) and generate actionable insights
Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges
Superior understanding of new technological capabilities in software and IT, and ability to apply solutions within Videojet IT infrastructure
Ability to effectively communicate highly technical ideas and solutions to non-technical audience
Education and/or Experience
Bachelor’s degree in technical, business, or engineering discipline
Highly computer literate and internet savvy (Excel, browser, search engine)
Previous ERP and/or CRM experience desired (Oracle, Salesforce)
Some programming and/or SQL-related coding experience desired
Strong deductive reasoning, quantitative analysis, and problem-solving skills
Videojet Technologies Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
: Videojet Technologies
: Project/Program Management
: North America-North America-United States-IL-Wood Dale