Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).
Assists the store manager in planning and directing the day-to-day operations of a retail store which sells replaceable parts, equipment, tools and accessories for motor vehicles. Assists in executing store sales and operational goals. Develops strategies to improve customer service, fostering a positive culture and a strong sense of team by coaching, mentoring, training and retaining a knowledgeable team. Provides excellent customer service by ensuring customer needs are met, complaints are resolved, and service is quick and efficient. This position has been designated as a safety-sensitive position.
Duties & Responsibilities
Demonstrates integrity, honesty and knowledge to ensure compliance with all company policies and procedures while instilling the Corporate Vision, Mission and Values into daily work.
Identify new customers and revenue opportunities.
Participate in the interviewing, selection, training, evaluation and retention of store personnel. Supervise store personnel when manager is not present. Participates in employee and company training.
Protect and maintain the security of store assets.
Ensure compliance with all inventory and operational standards.
Manage toward a positive cash flow by achieving sales forecast, managing payroll costs (including controlling overtime) and controlling operating expenses.
Work closely with the sales department in promotions, SPIFFs, displays and other marketing campaigns.
Develop and maintain strong relationships with customers. Handle customer complaints effectively and positively. Call on customers as necessary.
Manage the physical appearance of stock and stores.
Prepare store employee schedules to ensure coverage of all shifts and positions. Has the knowledge and ability to perform all positions and shifts if needed.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma required, Associate's Degree preferred in retail management or similar.
1-3 years' sales experience in aftermarket auto parts sales.
Successful completion of Hazmat General Awareness: Materials of Trade Exception Training.
Ability to exercise judgement and to work independently.
Demonstrated organizational and comprehensive skills.
Strong verbal communication skills.
Excellent customer service skills.
Ability to handle difficult customer situations.
Comfortable utilizing up-sell techniques.
Strong cash handling skills, including the use of POS systems.
Extensive product knowledge or the ability to obtain product knowledge.
Experience with MS Office products.
Must maintain a valid driver's license that meets the criteria under company policy.
Required to work a flexible schedule to meet the needs of the business which may require night and weekend shifts.
Required to work the hours necessary to open and/or close the store.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Extensive standing, walking, pushing and reaching.
Need full range of motion for reaching, bending and stooping.
Repetitive movement of hands, arms and legs.
Lifting of heavy equipment of up to 50 pounds.
May work outside and be exposed to weather.
Exposure to adverse weather conditions, chemicals, odors, dirt and dust.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.