Call Center Supervisor

Raymour and Flanigan - Liverpool, NY3.2

Full-time
Are you an entrepreneurial, service-focused leader with the ability to inspire excellence at every level of the customer service experience? Then consider a leadership career with Raymour & Flanigan, where our most successful leaders build teams, develop people, cultivate long-term customer relationships, and role model service excellence.

Customer Care Center Supervisor
Liverpool, NY

Expectations:
Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request.
Successfully build, lead and develop a team to achieve exceptional customer service through telephone interactions at our Contact Center.
Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
Display initiative to succeed in an entrepreneurial culture.
Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.
Exhibit problem solving and conflict resolution skills, organization and the ability to multi-task within a fast paced Contact Center environment.
Hire, train, coach, mentor, and develop associates.
Manage time to ensure completion of daily service reports, Contact Center overviews and weekly payroll reconciliation.
Proactively resolve escalated customer issues.
Maintain composure when handling unexpected challenges and competing demands.
Perform additional functions that may be assigned at the discretion of management.

Qualifications:
Minimum three years' leadership experience in a customer service or retail environment.
Proficient in PC-based applications.
Leadership skills required.
Bachelor's degree preferred.
Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.

Additional Information:
Office operates Monday - Friday 7:30am-9pm, Saturday - Sunday 7:30am-6pm.
Shifts vary
Applicants must be able to work 40 hours per week; retail schedule.
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

Full-Time Associates

Excellent Health, Dental & Vision Coverage
401(k) with a Company Match
Paid Vacation and Holidays
Health Savings Account
Flexible Spending Account
Training and Development
Tuition Reimbursement Program
Generous Merchandise Discount
Short & Long Term Disability
Group Life Insurance
Specified Disease Insurance
Raymour & Flanigan proudly supports a drug and smoke free work environment.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, sexual orientation, marital or familial status, genetic information or other basis protected by law.