Technology Analyst - US

ITL USA - New York, NY3.9

Full-time
Infosys – CISRUN – Technology Analyst – US - Desktop and End User Support-NYInfosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 200,000 innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies, that we bring to every project we undertake.Wanted: Global Innovators To Help Us Build Tomorrow’s EnterpriseIn the role of Technology Analyst, you will be a technology professional adding value to a gamut of Software Development lifecycle stages.

You will create detailed design artifacts like program specifications, test plans; and independently develop and review code and contribute to the go-live plan. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients’ business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valuedLocation for this position is NY,NY. This position may require travel and relocation.U.S.

citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.Qualifications Basic• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.• At least 2 years of experience with Information Technology.PreferredServe as the primary point of contact for the executive leadership team and the executive assistants who support them•Provide 24x7 technical support to onsite and remote executives, as part of an on-call rotation• Travel, on occasion, to provide Executive support• Ensure the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems• Setup and monitor high-priority executive meetings utilizing collaboration and AV services• Independently resolve complex, break/fix issues following any issue until its resolution•Lead and assist with root cause analysis as it relates to desktop computers and all peripheral devices• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed• Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure• Establish trust with executives by performing expert technical support while maintaining confidentiality and showing discretion• Create and update assorted types of documentation (Technical Documents, Knowledge Base, Training and Reference Materials)• Maintain confidential data and information• Analyze problems; identify alternative solutions, project consequences of proposed actions• Communicate clearly and concisely, both orally and in writing• Analyze situations carefully and adopt effective courses of action• Experience in supporting and troubleshooting macOS and Windows platforms including mobile devices running Android and iOS mobile operating systems• Perform highly skilled and complex PC maintenance, repair, analysis and testing• Analytical and Communication skills • Planning and Co-ordination skills• Experience with project management• Must be detail oriented, committed to deadlines and have solid verbal and written communication skills.• Ability to work in team in diverse/ multiple stakeholder environment.• Communication and Analytical skills• Experience and desire to work in a Global delivery environmentThe job entails sitting as well as working at a computer for extended periods of time.

Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.About UsInfosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin