Director of Operations

Chick-fil-A | Waugh Chapel - Gambrills, MD4.1

30+ days ago

As a leader in the restaurant, Leadership will be responsible for leadership of front counter, drive-thru, catering, and/or food production operations. They start by ensuring that all guests receive signature Chick-fil-A service. This should include a pleasant greeting, accurately taking of orders, delivering the food in a timely manner, and sending the guest away with a warm salutation. Leaders should ensure that the store as a whole is ready to serve the next guest by ensuring that the store is clean, stocked, and organized. They should check for uniform deficiencies and smiling faces on all team members who could possibly come into contact with a guest. Leaders be in constant contact with the leadership team and Operator as to what is happening in their scope of responsibility at that time and is responsible for the overall flow of the restaurant. They will be tasked with ensuring we are meeting the requirements necessary to create remarkable experiences. Leaders will be expected set the standard for signature service and therefore must lead by example. To do this, Leaders need to actively show a passion for service and for the Chick-fil-a brand. A cheerful attitude accompanied with a desire to get things done makes a great example for all members of your team.


Specific Experience :
Required: High School Diploma or equivalent

Required: Strong analytical and problem solving skills

Required: Experience as a leader in the customer service industry

Other Characteristics :
Excellent customer service

Strong communication/written/verbal skills

Strong interpersonal skills: gets along well with others

Able to lift 40 - 60 pounds on a consist basis

Ability to prioritize

Organizational skills

Close attention to detail

Ability to multi-task

Detail orientated

Able to work well independently and in a team environment

Servant spirit with strong sense of stewardship

Self-starter who completes tasks without excessive supervision

Preferred qualifications :
Bachelor's degree or above, preferably in a business or marketing field of study

This is a full time position.

This person must be skilled in time management.

This person must be self-directed and highly organized.

This person must have basic computer skills.

This person must master all knowledge and skills of every position in the Restaurant including management and office work.

Brand: Chick-fil-A
Address: 2615 Brandermill Blvd Gambrills, MD - 21054
Property Description: 01312-Waugh Chapel
Property Number: 01312