Client Operations Associate (Financial Planning/Client Services)

Credent Wealth Management - Auburn, IN

Full-time

Company Overview:

At Credent Wealth Management, a $1 billion assets under advisement form, our carefully refined approach to working with clients is the result of years of expertise to provide each client with exceptional service and a comfortable and productive experience. Meticulous attention to detail and high-touch service distinguishes Credent Wealth Management among firms offering financial management services. Our business is built on four pillars: honesty, integrity, communication, and education.

Our mission is to guide clients throughout life’s most important financial events with service and expertise above and beyond client expectations. We believe that financial freedom changes lives; that all people benefit from setting financial goals, developing a written plan, and working with a partner to achieve those goals.

Role Overview:

Client Operations Associates are an integral support for Financial Planning and Credent Direct clients as they will interact with these clients daily to execute account paperwork, financial reports, and maintain ongoing communication to deliver a client relationship beyond expectations.

This role will also perform fund transactions, assist clients with accessibility to online client systems, and provide overall support to the advisory team through document preparations, proposals, risk management reviews, and troubleshooting system business processes.

The work schedule for all offices is Monday - Friday, 8 AM - 5 PM, but this role may assist clients and coworkers from every office in Indiana, Texas, and Michigan as well. The team is looking for a person with a high regard for positive client relationship development, and a need to ensure all compliance steps are completed.

Responsibilities:

  • Onboard, maintain, and transition Direct and Financial Planning client relationships through communications with the clients and the office locations in regard to account status
  • Create, transfer, and update client households and accounts in CRM and finance systems, including beneficiary, addresses and contacts, new and transitioning account information, and financial life events
  • Understand and continually improve a thorough knowledge of all account types, regulatory compliance, basic trade instructions, account settlements and holdings
  • Assist Client Care Coordinator (CCC) role when necessary, answering and routing phone calls to team members, and providing scheduling support for the office
  • Prepare, hosts, and attends assorted web conference calls and other office meetings about new business processes, systems use, on-boarding/off-boarding updates, etc
  • Identifies, communicates, and resolves complex questions and challenges by clients and system tools
  • Travel a few weeks throughout the year between office locations as necessary for training, and to support mass account on-boarding through business growth and acquisition
  • Utilize multiple financial and CRM software programs at any given point in time
  • Remain knowledgeable in the policies and regulations of the regulatory bodies to ensure compliance with all work activities
  • Work with all other team members in a way that is conducive with the mission, values, and beliefs of the company to provide customer service beyond expectations
  • Comply with company-wide policies and SEC/FINRA regulations

Education & KSAs

  • Bachelor's Degree in Accounting or Finance preferred
  • 1+ year in Financial, Banking, or Accounting
  • 1+ year in Client Relations or Customer Service
  • Progressive analytical knowledge, client service, and interpersonal skills
  • Excellent verbal, written, and presentation communication skills
  • General understanding of account types (Roth, IRA, NQ, Trust, TODs, etc)
  • Self-driven, independent, adaptable, detail-orientated, and creative problem-solving
  • Highly detailed, accurate, organized, and able to think to beyond the current process
  • Proficient in Microsoft Office suite
  • Knowledge of different business and finance software

Benefits

  • Group Health Insurance
  • Flexible Spending Account
  • Employer-paid Disability & Life Insurance
  • Company-matched Roth & Traditional 401k
  • Company paid holidays
  • Paid Time Off (Vacation) Policy
  • Bereavement Leave
  • Fitness Membership/Reimbursement
  • Team Bonus Eligible
  • License(s)/Certification(s) Assistance

Job Type: Full-time

Salary: $40,000.00 /year

Experience:

  • Financial Statements, Banking, or Client Service: 1 year (Required)
  • Microsoft Office: 1 year (Required)
  • Salesforce or other CRM: 1 year (Required)
  • Financial/Investment Software: 1 year (Required)
  • Client Relationship Management: 1 year (Required)

Education:

  • High school or equivalent (Required)

Work authorization:

  • United States (Required)

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Benefits:

  • Health insurance
  • Retirement plan
  • Paid time off
  • Professional development assistance

Typical start time:

  • 8AM

Typical end time:

  • 5PM

This Company Describes Its Culture as:

  • Outcome-oriented -- results-focused with strong performance culture
  • Team-oriented -- cooperative and collaborative
  • Detail-oriented -- quality and precision-focused

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • Open to applicants who do not have a college diploma