Full Job Description
As a Teammate you will:
Confidently answer contacts, through multiple channels (i.e. Phone, Email, Chat), from customers our company’s products and services.
Proactively guide and address customer questions regarding but not limited to; PayPal Products, Resolution Center, Purchase Protection, Seller Protection, Claims Management Processes, Chargebacks, Policy, Procedures and complete Issue Resolution.
Champion the customer’s issues and work on their behalf to achieve resolution to queries real time using customer information, appropriate technology and the appropriate policies/procedures.
Adhere to guidelines for account confidentiality and maintain the privacy and security of all PayPal customers.
Take a dynamic approach with customers, investigate inquiries, use appropriate tools and technology to reach a complete and accurate resolution preventing customer recontacts.
Proactively use customer information to educate, negotiate, and reposition available options.
Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our PayPal Protections Policies.
Balance the needs of the customer and business while driving loyalty and long-term value
Escalate customer contacts as necessary. Forward customer feedback regarding feature requests, product gaps, policy and/or process pain points.
Own your own learning and work to develop skills through all knowledge channels about PayPal's Protections Policies and Procedures.
Conduct occasional outbound contacts to deliver consumer and merchant education via telephone, email or chat. Ensure new consumers and merchants acknowledge general PayPal related policies and processes and facilitate them to activate transactions.
Develop and maintain cross functional proficiency within selected departments, including buyer product information, Compliance and Risk Operations.
High School Diploma or equivalent required
Minimum of 2 years of customer experience: Retail, hospitality, sales, financial services, or in a call center environment with customer service via telephone, email and/or face-to-face.
Comfortable working in a high pressure, target-driven and fast paced environment
Ability to multitask using multiple systems and tools to identify and problem solve.
Time management and adherence to schedules
An excellent written and verbal communicator with the ability to build and maintain strong working relationships
Ability to work in a customer-focused, target-driven environment.
Self-motivated with ability to work unsupervised
Resilient and comfortable handling complex tasks with minimal supervision.
Proficiency with MS Office, Internet and a good knowledge of databases
Your remote, work from home set up:
This is a part time fully remote position. Your wellness and the satisfaction of our customers is our priority so it’s important to set yourself up for success with the right working environment from the start. This includes:
high speed internet connectivity
an appropriate work set up including desk and chair to ensure your comfortable when working
quiet distraction free environment to ensure you can focus on training and ultimately our customers.
Paid training Monday-Friday which requires 100% attendance
Shifts: Tuesday – Saturday 4pm-8pm or Sunday – Thursday 4pm-8pm
PayPal Benefits: (All Benefits start on Day 1)
Medical, Dental and Vision.
After 5 years of service you get a 4 week paid sabbatical.
And Many Many MORE…
Job_Description_Summary: Although these are permanent, part-time, work from home positions, we are seeking interest from those in and around Chandler, AZ. As a Part Time Remote Customer Service Teammate in Disputes and Claims your responsibilities will be to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. A successful teammate exhibits strong written and verbal communication skills, excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment.
Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.