IT Systems Engineer AWS

Petaluma Health Center Inc - Petaluma, CA

Full-timeEstimated: $78,000 - $100,000 a year
Job Description:
The Petaluma Health Center’s mission is to provide high quality health care, with access for all, in Southern Sonoma County. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.

The Petaluma Health Center is an nine-time award winner in the North Bay Business Journal’s Best Places to Work for 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011 and 2009 and we were named as one of the Healthiest Companies in the North Bay' by the North Bay Business Journal for the last 5 consecutive years.We are a Federally Qualified Health Center (FQHC) that provides primary medical care and mental health services to residents of Petaluma, Rohnert Park, Cotati, Penngrove and surrounding areas. We are organized as a private, non-profit corporation and governed by a consumer and community led Board of Directors.

For more information about us, please visit us at

Position Title: IT Systems Engineer

Summary: The IT System Engineer is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

Areas of Responsibility:
SA Engineering and Provisioning:
Engage with System/Network Admin Vendors, review invoices & contracts, recommend system improvements and processes, in-line with established business goals
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, SAN storage, etc. in accordance with standards and project/operational requirements
Develop and maintain installation and configuration procedures
Contribute to and maintain system standards
Research innovative, and where possible automated approaches for system administration tasks
Identify processes that leverage our resources and provides economies of scale
Assist in the management of existing servers, Voice, VM environment, and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Support various on premise server software solutions (WSUS, AD, DHCP, Uniprint)

Operations and Support:
Perform daily monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Create, change, and delete user accounts per request
Provide Tier II/III/other support per request from various constituencies as needed. Investigate and troubleshoot issues
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
Prepare users by designing and conducting training programs; providing references and support as needed
Maintain the PHC intranet, Service Desk, Office 365, PolicyTech, Amazon, and other Cloud Software solutions in consultation with support Vendors as needed

Apply OS server patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
Maintain system software that supports Server Virtualization infrastructure applications or Asset Management applications per project or operational needs
Maintain operational, configuration, or other procedures
Perform periodic performance reporting to support capacity planning
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required Configure CPU, memory, and disk partitions as required
Maintain data center environmental and monitoring equipment

Desktop Client Management:
Install, upgrade, and secure operating systems software and applications as needed
Support various on premise software solutions (eCW, Dentrix, Dexis)
Support Terminal Server and VDI environment, trouble shoot, and escalate issues if required
Perform regular security monitoring to identify any possible intrusions
Ensure the network security policy and standards for PHC are implemented:
Install appropriate firewalls, password protections, and anti-virus software
Install patch updates as appropriate
Ensure computer security as necessary, for example, by eliminating unnecessary services, minimizing unencrypted authentication, prevent unauthenticated email relays and uncontrolled access to proxy services, and providing for physical security

Printer Management:
Assist with firmware and driver maintenance on all supported printer servers
Configure various server and client operating systems for printing
Install, configure, and maintain network printers as needed
Troubleshoot and resolve fax server issues

Backup Management:
Set up systems for back up. Assist in maintaining and monitor daily logs.
Assist in resolving any client-side and server backup issues
Perform full and partial restores of servers as necessary
Assist in remote monitoring of backup jobs
Perform regular file archival and purge as necessary
Design client scripting and configuring of supported desktop/laptops for deployment
Review daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery media or disks are created, and media is recycled and sent off site as necessary

Phone and Video Communication Management:
Maintain and Support Vocera & VoIP Phone Systems
Program and distribute iOS devices as needed
Support Vocera Server and other Facility Systems – including MACs and licensing/troubleshooting of issues with the system in conjunction with the vendor
Support TV, Cisco Video, Webex, and Jabber messaging platforms
Telephony MACs and troubleshooting of issues (voicemail, phone not working, quality, etc.)

General Duties:
Assist with all other special tasks and manage projects as directed by management
Assist in troubleshooting hardware, software and network problems. File bug reports and follow-up to resolve problems with vendors
Collaborate with network engineers, architects and other team members on the implementation, testing, deployment and integration of network and server systems
Coordinate with other teams or departments to resolve user problems
Develop and participate in workflow documentation
Document helpdesk tickets as needed
Document, track, and monitor IT problems using applicable systems and tools
Document Server and Systems procedures
Evaluate and test stability of new products
Ensure that optimal inventory, and equipment management systems and processes are in place to support operations
Follow-up and update customer status and information
Limited staff training for commonly used applications (Webex, VPN, RPD, Office Suite, iOs)
Maintain computer and manual filing systems
Maintain and update location maps and IT device inventory as needed
Pass on any feedback or suggestions by customers to the appropriate internal team
Responsible for answering IT requests via phone, email, live chat or instant messages
Setup Projector, Laptop, Phones, and Mobile devices for staff meetings if needed
Study the “best practices” of other organizations and make recommendations regarding changes that would benefit PHC
Use security best practices
As needed, may be required to attend out-of-state training
Work across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests.
Participate in rotating on-call (after hours) support

Active Directory Administration:
Help assign user accounts and group creations as needed
Support on an ongoing basis, all systems for Moves, Adds and Changes (MACs) up to and including system access and modification. This includes but is not limited to:
Active Directory – add/change/disable Users, provide access to drives and resources as requested. Troubleshoot issues with Group Policy, scripting, drive mapping, printer mapping and others.

Other Duties:
Assists with other duties as directed

Required Experience:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor's degree with a technical major, such as engineering or computer science or equivalent; or six to eight years related experience and/or training; or equivalent combination of education and experience
Four to six years system administration experience
Experience with providing network security, including providing patches, anti-virus software, firewalls and password protection
Experience and knowledge of Apple hardware and software, including OS X Server, MSOffice for MAC
Experience with databases, networks (LAN, WAN) and patch management preferred
Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
Knowledge of networking and security, including TCP/IP, AFP, SMB, NFS, SFTP, SCP, SSH, SSL, OSI layer model
Knowledge and ability to provide support for various software packages including Microsoft products, eCW, and Dentrix
Knowledge to ensure network security policy and standards for PHC are implemented and enforced

Desired Skills:
Ability to manage multiple tasks & meet deadlines
Ability to effectively manage confidential information
Ability to troubleshoot problems under pressure
Ability to work and communicate effectively with staff
Attention to detail and problem solving skills
Critical thinking skills
Demonstrated ability to work alone and in a team environment
Effectively prioritize workload
Excellent planning, project management, and problem-solving skills, along with superior communication and interpersonal abilities
Effectively communicate clearly in person & in writing
Exhibits sensitivity to the needs and the situations of multi-cultural populations from a variety of income levels
Strong interpersonal skills
Strong customer service ethic
Promote and support PHC’s mission and vision
Proactive and responsible with excellent follow-up and customer service

Licenses and Certifications:
Amazon AWS Certified Solution Architect Associate or Systems Operations Associate required
Cisco or similar professional certification preferred
Microsoft MCSE certification preferred
ECW Certification (eCW Tech/eCW DS) preferred
ITIL Foundation Certification (ITIL -F) preferred
Current, valid California Driver License
VMWare Certified Professional VCP-DCV preferred
Language Skills: Bilingual in English and Spanish, both written and verbal preferred.

Mathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability: Ability to recognize problems, collect data and establish facts.

Computer Skills: Electronic Medical Records Experience Preferred. Experience with Microsoft Server/OS Platforms. Microsoft Office, Outlook, Word, and Excel. Use of a web browser.

Petaluma Health Center is an equal opportunity employer.

Please apply directly through our career page at

From: Petaluma Health Center Inc