Financial Aid Assistant

Keck Graduate Institute - Claremont, CA (30+ days ago)4.4


Keck Graduate Institute’s Office of Financial Aid and Admissions Outreach is seeking a talented and experienced professional for the position of Temporary Financial Aid Assistant. Working independently, the Financial Aid Assistant is primarily responsible for coordinating a variety of interrelated workflow processes to ensure the timely recording and processing of documents. He or she will provide a broad range of complex and highly skilled administrative services for the Offices of Admissions, Outreach, and Financial Aid. Strong attention for detail and effective organizational skills for keeping up with a fast-paced workload is critical for this position. The ideal candidate is tactful, outgoing, and sensitive with confidential matters.

This is a project-based, part-time, staff position available from June 2018 through April 2019. This appointment may be extended depending on the availability of funding and staffing needs within the school.

Education and Experience:
Associates degree with at least two years of experience directly related to the duties and responsibilities. Bachelor’s degree and at least two years of related experience in a customer-facing role, preferably within an institution of higher education preferred. Experience working in a college or university environment is preferred, ideally in a Financial Aid or Admissions Outreach Office setting with familiarity with student information systems.

Essential Functions and Responsibilities:
Individuals must possess knowledge, skills, and abilities to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions may be performed, with or without reasonable accommodations, using some other combination of skills and abilities.

Financial Aid:
Provide the highest level of service to all students, both potential and current, regarding financial aid programs and eligibility.
Provide ongoing customer service to students, parents, and college employees and outside services.
Respond directly to financial aid questions by phone and emails.
Reviews and screens phone and email messages. Use good judgment in routing and prioritizing mail that requires immediate attention.
Perform other essential duties and tasks specific to the position.

Admissions Outreach:
Event management: Register for events, coordinate event needs, and maintain event calendar.
Assist with social media posts on behalf of outreach team.
Gather, organize, and submit expense reports on behalf of outreach team during busy season.
Use CRM to assist in reporting and emailing prospects.
Provide logistics support for webinars.

Required Knowledge, Skills, and Abilities:
Individuals must possess knowledge, skills, and abilities to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions may be performed, with or without reasonable accommodations, using some other combination of skills and abilities.

High ethical standards.
Excellent interpersonal, organizational, and analytical skills.
Strong oral and written communication skills.
Able to work constructively and communicate effectively with students, faculty, administrators, and outside contacts of all levels, providing excellent customer service.
Skills in solving problems; working with students, faculty, and staff.
Knowledge of admissions, tuition planning, and student finance.
Ability to work independently and with a team.
Ability to quickly master new methodologies, technologies, and systems.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Physical and Mental Requirements

Ability to maintain good concentration level while dealing with interruptions; attention to details with emphasis on accuracy; capable of giving, receiving, and analyzing information, formulating work plans, and articulating goals and action plans.

Sitting in a normal seated position for extended periods of time. Standing for extended periods of time. Reaching and extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than the whole hand(s), or arm(s), for example, using a keyboard. Communication skills using the spoken word. Ability to see within normal parameters. Ability to hear within normal parameters. Ability to bend and stoop, for example, to file. Ability to move about. Ability to lift and carry short distances up to 20 lbs., for example to lift or move office supplies, files, books, and packages.

To Apply:
A confidential review of applications, nominations, and expressions of interest will begin immediately and will continue until an appointment is made. To be ensured full consideration, please upload a letter of interest, resume, and three professional references. Minority candidates are strongly encouraged to apply.