Full Job Description
What makes your clinical career greater with Prospero? You can improve the health of others and help heal the health care system. You can work with in an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere
This resource places a critical role for the business across various operational processes, including oversight of our Patient assignments and risk stratification processes as well as work directly with our care center for patient outreach.The Clinical Services Manager leads a team of Nurse Practitioners, RNs and Social Workers who deliver cutting edge care in our innovative clinical care model. Prospero serves the frail and chronically ill population in the home and community settings. This position plays a critical role in determining the successful implementation of our clinical model and provides opportunity to demonstrate excellent management skills.
Function as the day to day lead for the field clinicians
Manager is responsible for NPs and RNs and social workers for their assigned territories
Manager must be able to travel with clinical team as needed for patient visits as needed
Must attend all scheduled meetings on a weekly basis regarding patient care and other meetings as indicated.
Must be able to function independently, good decision-making skills
Able to develop excellent professional relationships with field team and all levels of management, good communication skills
Comfortable with documenting in electronic medical record, and utilizing electronic data and reports
Demonstrate the ability to use data to maintain or achieve desired results to business goals
Demonstrates understanding of primary case management of chronic and acute conditions and holistic care
Impact of work is most often at the local level including the ability to be in the field visiting patients independently
Build and foster relationships within a matrix organizational structure to proactively resolve issues, drive efficiencies and champion enhanced patient care
Proactively initiate and drive change in processes, tools and capabilities that increase operational efficiency and effectiveness while concurrently improving the provider and patient experience
Ensure awareness of functional initiatives that will impact assigned markets and prepare assigned markets for changes in operating processes, systems, etc.
Handle escalated issues that cannot be resolved through normal channels
Conduct regular agenda-driven meetings with regional and local leadership to address issues, concerns, and to communicate corporate and market-specific changes
Strategize with the senior staff regarding program expansion, business development, and clinical model evolution
Act as a liaison between the Supportive Care teams and technology to manage system updates, coordinate enhancements and monitor production issues
Work collaboratively with the reporting and analytics team to implement and monitor existing quality reporting metrics and audits
Oversee the integrity of the clinical documentation to ensure consistency and integrity
Other duties as assigned by the Clinical Director for the market or the Regional Vice President
Current, unrestricted NP license in the State where this position is located or ability to obtain
Advance Practice Nursing degree with:
Certification as a GNP, ANP or FNP or ability to obtain
DEA license or ability to obtain
Graduation from an accredited nursing school program with a bachelor’s degree
5+ years of experience in healthcare
2+ years of experience in a supervisory role within healthcare
Strong supervisory, management and leadership skills, with knowledge of long - term care, geriatrics and chronic illness
Strong experience working within matrixed organizations and influencing without authority
Demonstrated success working across functions and businesses to achieve business goals
Intermediate level of proficiency in PC based word processing including with MS Excel, Access, Word, PowerPoint and other electronic clinical programs
Strong verbal and written communication skills, including ability to present ideas and concepts effectively to diverse audiences
Strong business acumen including analysis and business planning experience
Proven experience in developing and sustaining internal and external client relationships with healthcare professionals, (DONs, administrators, MDs, RNs, etc.)
Experience with technology projects
Experience launching new clinical programs
Ability to create and maintain a caring culture; must possess strong analytical skills
Careers with Prospero Health. Here's the idea. UnitedHealth Group has built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Prospero Health, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Prospero Health, incredible passion to serve together with the best tools and resources to help our patients live their best life now.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.