Full Job Description
POSITION SUMMARY: Assists owners in handling all aspects of the beer garden operation to maintain and develop a high level of guest experience. All duties are to be performed in accordance with departmental policies, practices and procedures.
ESSENTIAL DUTIES AND RESPONIBILTIES: (Other duties will be assigned as needed.) Must be willing and able to do the following:
Ensure that every guest receives the Dacha Experience. Their Gemütlichkeit is your highest priority
Complete knowledge of all products and specifications.
Develop and implement strategic plan and vision for their department
Provide leadership and direction in the development, execution and measurement of guest service standards
Assist owners with the sale, organization and execution of private events
Hire, train, develop and discipline hourly front of the house staff according to company guidelines
Direct the research, development, evaluation and implementation of new products, services, technology and processes to ensure a competitive position in anticipation of changing customer needs within the dynamic hospitality environment.
Establish positive guest relations with all patrons of the restaurant. Maintains a rapport with guests; complies with all requests and meets guest expectations to build a positive reputation and return business.
Leads the hourly team to ensure a positive and happy environment while ensuring top performance
Performs other restaurant side duties as requested by management and leadership team.
EDUCATION AND EXPERIENCE
Undergraduate degree or ten years of equivalent professional experience is required;
Expert knowledge of MS Excel, MS Word and MS PowerPoint;
Superb effective business writing skills;
Excellent time-management skills;
Impeccable personal presentation and sense of decorum.
Four years or more of progressive restaurant management experience is desired but not required;
Beer, spirits and wine certification(s).
KNOWLEDGE, SKILLS AND ABILITIES
Broad understanding of Food and Beverage division, budgeting, profit and loss statement, labor costs, food and beverage costs, and operation expenses.
Ability to access all areas of the facility and travel off property when needed.
Ability to lead and mentor a team and/or its individual members.
Professional appearance and demeanor.
Effective English-language written and oral communication skills.
Ability to identify and assess problems and situations, refer to applicable policies and guidelines, identify practical creative options and determine, develop, and recommend appropriate courses of action.
Ability to communicate, orally and in writing, providing and obtaining information of a complex, technical and sensitive nature effectively, clearly, correctly, concisely, completely, logically, timely, and at an appropriate level and in appropriate format while maintaining confidentiality.
Ability to lift and carry boxes weighing up to 50 pounds for distances of up to 50 feet and to manipulate them from heights, which may require the use of a foot-stool.
Excellent customer service skills
Interpersonal skills to effectively communicate with all business contacts
Failure to abide by these and any other conditions of employment of the company set forth elsewhere can subject an employee to disciplinary action up to and including termination.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.
Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.