Receptionist (FULL TIME) Monday - Friday 7:30AM - 4:00PM

Willow Glen Center - San Jose, CA

Full-time$15 - $17 an hour

Duties and Responsibilities

  • Promptly answer all incoming calls proper telephone etiquette (professional, creditable, pleasant and sincere)
  • Operate paging/ telephone system as required
  • Answer telephone, determine nature of call and direct caller to appropriate individual or department
  • Received requested from within the facility and locate personnel through paging system
  • Received inquiries and release information in accordance with established policies and procedures
  • Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
  • Maintain a current listing of critical residents and/or residents who may not received phone calls due to their condition
  • Greet visitors, Direct to appropriate office and/or residents room
  • Give directions/information to visitors, guest, residents, sales representatives, etc.
  • Offer beverages to visitors waiting for administrative personnel, as appropriate
  • Report suspicious persons/information to supervisor immediately
  • Assist with administrative duties as directed (including typing, filing, accounts, etc)
  • Assist department directors in administrative matters (i.e., typing reports, correspondence, etc.)
  • Distributes and accepts job applications
  • Maintains the resident/visitor/transportation check in/out system, and retains daily list for six months
  • Receive, sort and distribute mail as directed
  • Operate copier, office machines, etc., as directed
  • Operate computer as directed
  • Monitors residents going outside (leaving through the front sliding doors), and reports to charge nurses when appropriate
  • Follow the safety guidelines and regulations set forth by the facility
  • Follow the Emergency Action Plan
  • Performs additional duties and assignments, as requested

Staff Development:

  • Attend and participate in in-service educational classes and on-the-job training programs as directed.
  • Attend and participate in workshops, seminars, etc., as approved
  • Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility

Safety and Sanitation:

  • Follow all establish safety procedures and prevention when operating office equipment
  • Report equipment malfunctions or breakdowns to your supervisor as soon as possible
  • Report all unsafe/hazardous conditions to your supervisor immediately
  • Other(s) that may become necessary/appropriate to assure that the facility is maintained in a clean, safe and sanitary manner.

Equipment and Supply Functions:

  • Ensure administrative supplies have been replenished in work areas as necessary
  • Use office supplies in an efficient manner to avoid waste
  • Request repair for office equipment as necessary
  • Ensure that work/assignment areas are neat, clean, and office equipment is covered before leaving such areas on break, end of work day, etc.

Residents Rights:

  • Maintain confidentiality of all pertinent resident care information to assure residents rights are protected
  • Knock before entering a resident’s room
  • Ensure that resident’s rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints, ate followed

Working Conditions:

  • Works in office areas as well as throughout the facility and its premises
  • Moves intermittently during working hours
  • Subject to frequent interruptions
  • Works beyond normal working hours, week-ends and holidays, and on other shifts as necessary
  • In subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)
  • Communicates with nursing, and other department personnel

Educational Requirements:

  • Must posses, as a minimum, a High School Diploma education or its equivalent


  • Must have at least 2 year experience in a clerical position

Specific Requirements:

  • Must be able to read, speak, and understand the English language
  • Must posses the ability to make independent decisions when circumstances warrant such action
  • Must possess the ability to deal tactfully with personnel, residents, family members, visitors, and the general public
  • Must be knowledgeable of administrative practices, procedures, and guidelines
  • Must possess the cheerful personality and be able to work with other personnel
  • Must be able to follow written and oral instructions
  • Must be able to type a minimum of 45 words per minute
  • Must have a working knowledge of computers
  • Must be able to push, pull, move, and/or lift a minimum of 40 pounds to minimum height of 3 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 10 feet

Job Type: Full-time

Salary: $15.00 to $17.00 /hour


  • Receptionist: 1 year (Preferred)


  • High school or equivalent (Preferred)